Website Cigna
Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world. Within its international division, a dedicated unit – head… read morequartered in Belgium – focuses on the needs of International Organisations. This unit is specialised in servicing customers in remote areas as well as central hubs with five service centres in each time zone (Miami, Antwerp, Madrid, Nairobi and Kuala Lumpur) and local representations on every continent. When you work at Cigna, you can count on a different kind of career. >> Why join us? Healthy careers Cigna gives you the opportunity to grow and develop professionally and personally. Because we know our success begins with yours. Healthy returns We offer you monetary and non-monetary rewards. Our compensation is differentiated among employees based on responsibilities and performance. Healthy culture We stand for a work environment that includes the beliefs, values, norms, and management style of our company. Communication is key to our culture. Healthy life We show commitment to our employees’ health, well-being and security, with a strong focus on wellness.
Description
Manage and maintain a client portfolio through timely and accurate invoicing in accordance with agreed premiums and frequency, coordinating with various internal stakeholders regarding new business, renewals, credit control. Support broker relationships with management of broker set-up and processing of commission payments.
Responsibilities
Review and set up new groups for related products, premiums, benefits and enrolment.
Review and bill clients in accordance with the agreed billing frequency.
Engage with clients to build working relationships and education around invoicing and payment ensuring consistency across regions
Co-ordinate and maintain the individual portfolio, liaising with the Middle East and European finance teams
Communicate with clients as necessary to ensure accuracy of information.
Respond to client queries regarding eligibility and billing and liaise with Sales and Client Management Team as appropriate.
Provide reports on invoicing, commissions, credit control to management as required.
Follow up and report on outstanding premium payments in line with credit control procedures, liaising with Client Manager, Credit Controller and Legal Services as necessary.
Ensure accurate and timely settlement of commission due.
Maintain Africa market specific requirements ensuring they are adhered to.
Identify potential improvements and make recommendations to Team Leader.
Maintain accurate files for each client in respect of related products, coverage and contacts.
Experience & Competencies
Minimum Bachelor’s degree or Diploma
High proficiency in MS office, excel in particular
Understanding of regulatory requirements and its practical application
Great rapport building and communication skills
Strong problem solving, leadership skills, analytical and decision-making skills
Minimum of 3 years’ experience of the insurance market
1-2 years Billing experience is desired
Ability to organise, prioritise and manage workflow to meet individual and team production standards
Attention to detail, with high level of accuracy
Ability to work under pressure/own initiative
Good analytical skills
Excellent numeric skills
Customer focused with developed problem-solving abilities and a proactive approach to proposing/implementing process improvements
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