Business Intelligence Manager

In this role, you would be responsible for

Strategic Intelligence & Proactive Solution Development

Serving as the strategic early-warning system for Kenya Operations, proactively identifying emerging threats and opportunities before they impact the business
Developing unsolicited strategic recommendations based on patterns you observe in performance data, market dynamics, or competitive moves
Anticipating leadership’s strategic questions and arriving at meetings with analysis and recommendations already prepared
Building advanced forecasting models that identify inflection points, risks, and opportunities requiring strategic response
Designing sophisticated scenario planning frameworks that pressure-test strategies against multiple future states (regulatory changes, competitive disruption, macroeconomic shifts)
Challenging strategic assumptions with rigorous analysis—being the voice that asks “what if we’re wrong about this?” and provides data to validate or redirect strategy
Transforming complex, multi-dimensional datasets into compelling strategic narratives that drive executive decision-making
Conducting deep-dive root cause analyses when performance deviates from expectations, arriving with not just diagnosis but recommended solutions
Building business cases for strategic initiatives, quantifying expected ROI and implementation requirements

Market & Competitive Intelligence: Winning the Strategic Game

Maintaining comprehensive competitive intelligence that goes beyond feature comparison to understand competitors’ strategic intent, vulnerabilities, and likely next moves
Proactively developing competitive response strategies before competitors’ actions impact our market position
Building war-gaming scenarios that simulate competitive dynamics and test the robustness of our strategies
Identifying strategic whitespace—underserved segments, unmet needs, or market inefficiencies that represent growth opportunities
Monitoring the broader fintech and financial services ecosystem for emerging business models or technologies that could disrupt our approach
Translating regulatory developments into strategic implications—not just compliance requirements, but competitive advantages or strategic risks
Developing point-of-view perspectives on “what’s next” for Kenya’s fintech market and positioning M-KOPA to lead rather than follow
Building relationships with industry experts, regulatory bodies, and market intelligence sources to maintain information advantage
Creating competitor scorecards that track not just what competitors are doing but how effectively they’re executing

Customer Intelligence & Commercial Strategy​​​​​​​

Developing deep customer insight that goes beyond demographics to understand motivations, decision-making processes, and unmet needs
Proactively identifying customer segments with attractive unit economics or strategic value that we’re underserving
Supporting pricing strategy with commercial insights
Translating customer insights into product and marketing strategies that drive acquisition, engagement, and retention
Identifying early signals of customer behavior shifts that could impact portfolio quality, retention, or lifetime value
Building financial models linking customer acquisition strategies to long-term unit economics and shareholder value
Challenging product and commercial teams with customer data when strategies seem misaligned with market realities
Developing customer segmentation frameworks that inform differentiated go-to-market strategies

Performance Management & Strategic Diagnostics​​​​​​​​​​​​​​

Designing executive dashboards that don’t just report what happened but highlight why it matters and what action is required
Establishing leading indicators that provide early warning of performance issues before they become crises
Conducting proactive variance analyses when performance trends deviate from expectations, arriving with hypotheses and recommended interventions
Building self-service analytics that empower managers to answer their own questions while maintaining strategic oversight
Creating KPI frameworks that align operational activities with strategic objectives and drive accountability

Strategic Partnership & Cross-Functional Enablement​​​​​​​

Serving as thought partner to department heads, bringing external perspective and analytical rigor to their strategic challenges
Facilitating strategic planning sessions where you don’t just participate but shape the agenda and drive outcomes
Proactively identifying cross-functional issues or opportunities that no single department owns but require coordinated response
Building analytical capability across teams, raising the bar for data-informed decision-making organization-wide
Challenging strategies that lack analytical foundation while offering to develop the analysis needed to validate or improve them
Serving as strategic translator between technical teams and commercial teams, ensuring both perspectives inform strategy

Education & Experience​​​​​​​

Bachelor’s degree in Business, Economics, Finance, Engineering, or related quantitative field
6-8 years combining strategic analysis, business intelligence, and hands-on business management with demonstrated ownership of strategic initiatives end-to-end
Proven track record of proactively identifying business opportunities or risks that resulted in strategic action and measurable impact
Experience in high-growth fintech, financial services, telecoms, or technology sectors balancing rapid execution with analytical rigor
Background in East African markets with understanding of Kenya’s commercial, regulatory, and competitive dynamics preferred

Apply Through:

jobs.ashbyhq.com