Website ITM Kenya Ltd
Welcome to ITM Kenya, a distinguished member of the globally renowned ITM Group, extending our footprint across 17 African and European countries. As your trusted partner for HR solutions and business success, we specialise in a comprehensive suite of services, including Recruitment & and Pla… read morecement, Staff Outsourcing, Professional Training, HR Advisory/Consultancy, and Team Building & Visas, and Work and Resident Permit Facilitation. With a commitment to excellence, we leverage our extensive experience and expertise to empower organizations in navigating the dynamic landscape of human resources. Join us on the journey to elevate your workforce, optimise strategies, and achieve unparalleled success. Together, let's shape the future of HR excellence and business triumph
To oversee and optimize daily operations across the organization by ensuring efficient resource utilization, effective project execution, and high-quality service delivery.
Responsibilities
Operation management
Daily to day management: Overseeing daily business activities, optimizing processes and resources (staff, materials, technology) to ensure efficiency, high productivity, and cost reduction.
Work with different country head across ISAT Group of company in handling operation matters.
Improving processes: Identifying areas for improvement and implementing changes to enhance productivity.
Process Improvement: Analyzing data to enhance workflow efficiency, reduce errors, and increase productivity.
Budgeting & Finance: Developing budgets, reviewing costs, and optimizing financial performance.
Team Leadership: Managing personnel, including staffing, training, and maintaining morale.
Strategic Execution: Aligning day-to-day operations with overall company objectives
Project Management:
Work with project managers / across group to ensure ed to end Project Management, by delivering Timely, Control cost, and ensuring Quality through constant customer feedback.
Monitor project progress and set deadlines
Customer Relation Management
Work with customer support manager on all customer operation related matters and the incumbent is expected to focus his / her attention on supervising day-to-day operation matters affecting customers.
Involvement in customer management and visitation to ensure customer experience satisfaction
Vendor management, Pricing & Cost Management
Vendor Management Coordination for better relationships and negotiation for favorable pricing.
Supplier Management – Cultivation and maintaining relationships with vendors and suppliers by evaluating defined SLA for negotiation on costs for purposes of cost reduction.
Cost Analysis, Implementation assessment of solutions and scheduling of solutions sold.
Compliance. Licensing and Permits:
Follow up to ensure business compliance in all the operation working closely with group person in charge of regulatory to ensure return are done on quarterly basis
Requirements
Bachelor’s degree in business administration, Telecommunication.
At least 2+ years of experience in a similar role working in telecom industry, preferably in a fast-paced and dynamic environment
Proven track record of success in managing and improving operations
Experience in managing operation in complex environmental engaging multiple stakeholders from different countries.
Strong negotiation and conflict resolution skills
Excellent verbal and written communication skills
Apply Through:
talentpro.itmafrica.com
To apply for this job please visit talentpro.itmafrica.com.