Call Centre Quality and Performance Manager

The Role
RTO Quality and Performance Manager (Experience in call center most preferred)

What You’ll Do

Performance Monitoring and Evaluation
Quality assurance
Continuous improvement
Training and Development
Compliance and Standards

What We’re Looking For

Have worked in a similar role before.
Strong analytical skills with a keen eye for detail and accuracy.
Data-driven mindset
Excellent communication and problem-solving skills.
Ability to work proactively and independently in a fast-paced environment.
Proficiency in quality assurance software and tools
Ability to lead and motivate a team
Problem solving and decision making abilities
Experience in call Centre most preferred.
Bachelors Degree
Alignment with Glovo values:
Humble: Open to learning and self-improvement.
Good Vibes: A positive, can-do attitude.
High Bar: Commitment to excellence.
Care: Empathy for others and a drive to make a difference.

What’s in It for You?

Gain hands-on experience in a dynamic tech-driven company.
Work closely with a high-performing, collaborative team.
Opportunity to make a real impact on operational excellence.
Career development and networking opportunities.

Applicants who meet the requirements stated above should send their applications and detailed CVs with a day – time Telephone number to the email address: jobs1@hcsaffiliatesgroup.com with RTO -Quality and performance manager on the Subject line. Candidates MUST indicate their Current and Expected salaries. 

Apply Through:

jobs1@hcsaffiliatesgroup.com