KEY RESPONSIBILITIES
Customer Call Handling: Promptly and professionally handle customer calls while providing accurate solutions and minimizing abandoned calls.
Technical Support: Offer first-level troubleshooting, escalate complex issues appropriately, and follow up to ensure resolution.
Sales and Conversions: Handle installation and sales inquiries, clearly explain products and services, and meet sales targets.
ISP-Related Inquiries: Resolve ISP-related questions accurately, stay updated on policies, and document all customer interactions.
Call Influx Management: Efficiently manage high call volumes, especially during peak periods.
Repeat Call Reduction: Identify recurring issues, provide clear and complete solutions, and follow up to prevent repeat calls.
Social Media Management: Respond to customer queries on social platforms promptly, coordinate issue resolution, and engage customers to strengthen brand trust.
REQUIREMENTS
Bachelor’s degree in IT, business administration, Communications, or a related field.
Proven experience in customer success, account management, or a similar role, preferably within the ISP industry.
Strong understanding of customer experience principles and best practices.
Excellent communication and interpersonal skills.
Ability to manage multiple tasks and prioritize effectively.
Proficiency in Customer Relationship Management
Apply Through:
recruitment.mawingu.co
To apply for this job please visit recruitment.mawingu.co.