Website iSON Xperiences Limited
iSON has been in contact center operations in Kenya since February 2011 and has the best call center in Kenya. For a leading African telecom client, iSON provides Inbound Customer Service, mobile money, Inbound-Dealer Helpdesk, Outbound Sales, Retention and customer Health check, Back-Office, Soc… read moreial Media care, KYC, W.COM-Mailbox, Data Cleanup services, switchboard services, we have more than 100 staff employed in our call center in Kenya. Besides Telecom, we serve automobile clients. iSON Xperiences is a specialist in proactive customer engagement and customer xperience management, partnering with leading brands to optimize their customer xperience, revenue generation and business process management across the enterprise. Our dedicated and talented workforce spread across Sub-Saharan African countries, along with India and Myanmar, are redefining the way people connect with enterprises. In less than a decade, we have grown into a global business and this is our growth story.
The Customer Care Executive is primarily responsible for ensuring delivery of exceptional customer service to customers as per the respective client’s SLA. The primary focus of a Customer Care Executive will be to assist; retain; acquire and/or recover customers.
Key Skills Needed
Minimum bachelor degree from a registered tertiary institute
Minimum of 1 years’ experience in managing offshore clients in BPO sector both Voice and Non-Voice
Excellent listening skills; uses appropriate probing techniques to facilitate clear understanding of queries and thus provide appropriate and accurate solutions to customer queries.
Good typing speed and computer skills, particularly with regard to Microsoft office applications
Good communication skills including a clear voice; and fluency in English and local languages pertaining to the respective location.
Ability to work in a team environment
Ability to maintain a calm disposition particularly in stressful work situations.
Displays a positive attitude; ability to remain positive and energetic throughout a work day.
Updates self on comparative product and services
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Interested and qualified candidates should forward their CV to: recruitmentke@isonxperiences.com using the position as subject of email.
Apply Through:
recruitmentke@isonxperiences.com
To apply for this job please visit isonxperiences.com.