Website Nairobi Hospital
We take pride in our highly qualified professionals who deliver our mission every day, translating their knowledge and expertise to internationally compliant practices in healthcare provision. Courtesy, consideration and unreserved respect towards our patients’ privacy, dignity and confidentiality… read more has time and again helped us earn their trust and goodwill. Our dedicated nursing staff provides professional care within a friendly and comfortable environment, ensuring that being in hospital is a more pleasurable and less anxious time for our patients and their families. We take pride in our highly qualified professionals who deliver our mission every day, translating their knowledge and expertise to internationally compliant practices in healthcare provision.
REF: TNH/HHR/CEA/04/2026
The overall purpose of this job is to receive and provide assistance to guests in the hospital in line with established customer service standards.
ROLES AND RESPONSIBILITIES
Receive guests as the first point of contact for visitors into the Hospital and provide them with information;
Receive, attend to and escalate client complaints and follow-up on actions to ensure closure;
Log in customer feedback into the online system;
Check the log sheet to ensure every team member has put in the expected hours;
Provide training on customer service to departments on need basis;
Conduct monthly customer service loyalty scores by compiling the analysis to ensure each department has met the set standard;
Carry out regular audit on telephone etiquette;
Participate in marketing and CSR activities; and
Any other responsibilities that may be assigned to the jobholder by the supervisor from time to time.
EDUCATION AND WORK EXPERIENCE
Bachelors ‘s Degree or Diploma in Front Office Operation /Information studies/Public
Relation /Customer Service / Business Management or equivalent qualification from a recognized institution.
Computer Literate.
Minimum of (four) 4 years’ relevant experience.
Experience in a hospital environment is an added advantage
CORE COMPETENCIES
Customer service skills
Communication skills including active listening skills
Problem-solving skills
Ability to follow up actions and provide timely feedback
Ability to remain calm under pressure
Ability to multitask
Interpersonal skills
Relationship management skills including consensus building skills
Ability to think on one’s feet – Agility
Integrity
Accountability
Team working skills
If your background, experience and competence match the above specifications, please send us your application (cover letter & CV/Resume) quoting the job reference number, testimonials and full contact details of 3 referees, to reach the undersigned not later than 22nd May, 2026. We shall ONLY accept ONLINE applications.The Nairobi Hospital does NOT charge recruitment fees.
Head of Human Resources
The Nairobi Hospital
P. O. Box 30026 – 00100
NAIROBI
Email: recruitment@nbihosp.org
Apply Through:
recruitment@nbihosp.org
To apply for this job please visit nbihosp.org.