Website M-KOPA Solar
M-KOPA’s mission is to make high quality energy affordable to everyone. OUR GROWTH SO FAR… M-KOPA has connected more than 400,000 homes in Kenya,Tanzania and Uganda to solar power with over 550 new homes being added every day. Each 8W battery powered-system comes with three lights, m… read moreobile phone-charging and a solar powered radio. Customers can now opt for a 20W system with digital TV. As of July 2016, M-KOPA has connected over 400,000 homes to affordable solar power. Current customers will make projected savings of US$ 300 Million over the next four years. M-KOPA’s customers will enjoy 50 million hours of kerosene-free lighting per month. Total employment created in East Africa is 2,500. In March 2016, M-KOPA emerged boldest at Financial Times Arcelor Mittal- Boldness in Business Awards in the Developing Markets category. In February 2016, M-KOPA was recognised as the Best Mobile Innovation for Emerging Markets at the Global Mobile Awards. In 2015, M-KOPA was recognised by Fortune Magazine as one of the Top 50 Companies Changing The World and won the Zayed Energy Future Prize. M-KOPA has also won the 2014 Bloomberg Pioneer Award and 2013 FT/IFC Excellence in Sustainable Finance Award.
In this role, you would be responsible for:
Coordinating class enrollment, learner attendance tracking, and the issuance of introduction letters in partnership with driving schools and the customer experience team
Managing the issuance and maturation tracking of Provisional Driving Licenses (PDLs) and Interim Driving Licenses (IDLs) to ensure regulatory compliance
Following up with NTSA to ensure timely processing and delivery of Smart Driving Licenses
Serving as the primary operational contact for driving school partners through consistent daily and weekly communication
Tracking rider enrollment metrics and coordinating with the retail team to ensure timely issuance of driving school packages
Monitoring customer conversion timelines and proactively addressing progression bottlenecks in collaboration with partners
Conducting regular follow-up calls with customers to provide guidance, resolve queries, and sustain engagement throughout the licensing journey
Capturing, cleaning, and maintaining accurate licensing records across all platforms and dashboards
Preparing comprehensive weekly performance updates covering key metrics, trends, challenges, and proposed improvements
Conducting field visits to supervise driving school program intake across onboarded schools
Supporting insurance claims tracking and logbook/NTSA compliance processing on a needs basis
This is an on-site role based in Nairobi, Kenya, with occasional field visits. You will be reporting to the Team Lead.
Your application should demonstrate:
At least 2 years of experience in an operations execution or coordination role
Demonstrated experience working with third-party partners or vendors
Hands-on experience with data entry, record management, and reporting tools
Prior exposure to customer care, follow-up, or front-line support functions
Proficiency in MS Office (Word, Excel), email platforms, and digital dashboards
A Bachelor’s degree or diploma in Business Administration, Operations Management, Logistics, or a related field — equivalent professional qualifications combined with relevant experience will be considered
Nice to have: Familiarity with regulatory or licensing environments such as NTSA processes
Apply Through:
jobs.ashbyhq.com
To apply for this job please visit jobs.ashbyhq.com.