Website ExpertWorld Concepts
ExpertWorld Concepts is a company specialized on the management of interior design & furniture projects for real estate developers, corporate offices and owners of apartments/houses. We cooperate with a network of talented designers and vendors for our various projects under execution. Always… read more close to our clients needs and with great attention to detail and cost optimization. We try every year to innovate and bring new possibilities to find each client’s comfort and character in the interior design of each space. We are committed to achieving the highest level of design with a “turn-key” approach through our services offered. Since inception, our designers successfully participate in projects from the initial concepts, furniture and decorative item selections, decorative material selections, construction document production, budgeting, project coordination – always with precision, professionalism, attention to detail, exceptional customer service and expert project management skills.
Role Description
This is a full-time, on-site Customer Service Executive (Logistics / IOR) role located in Nairobi County, Kenya. The position involves providing exceptional customer support and service, ensuring client satisfaction by addressing inquiries and resolving issues promptly. Responsibilities include managing customer relationships, coordinating with internal teams to ensure smooth logistics operations, and overseeing the end-to-end process of IOR services to ensure compliance and efficiency.
Qualifications
Strong Interpersonal and communication skills to build and maintain client relationships
Experience in Customer Support and delivering Customer Satisfaction
Proficiency in Customer Service and Customer Service Management practices
Problem-solving abilities and attention to detail
Familiarity with logistics, IOR/EOR processes, and compliance requirements is a plus
Bachelor’s degree or relevant qualification in Business Administration, Logistics, or a related field
Proficiency in Microsoft Office Suite and customer service software
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