Website KCB Bank Kenya
Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya – incorporated with effect from January 1, 2016 – and all KCB's regional units in Uganda,… read more Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It also owns KCB Insurance Agency, KCB Capital, KCB Foundation and all associate companies. The holding company was set up to among other things to enhance the Group's capacity to access unrestricted capital and also enable investment in new ventures outside banking regulations, achieve operational and strategic autonomy for the Group's operating entities and enhance corporate governance across the Group and oversight in management of subsidiaries.
KEY RESPOSIBILITIES:
Provide technical support for Digital loans, Internet Banking, Mobile banking, C2B, IMTS Card/Agency payments /ecommerce and implementation of related projects.
Delivering business solutions by ensuring that they are well tested and are rolled out in a manner that does not adversely affect business processes.
Work closely with IT Security to ensure that the Digital Channels services are well secured and in implementing SSL and other encryption certificates for ensuring robust and secure Digital Channels services
Ensure System uptime and availability and ticket system closure within SLA
Roll out of business solutions, ensuring that they are well tested and are rolled out in a manner that does not adversely affect business processes, and provide processes and training to the users.
Recommend and implement upgrades or changes to the Digital Channels solutions for performance, security or business benefits
Provide first & Second level IT training and support to users in addition to keeping track of user issues and overseeing their prompt resolution and develop expert knowledge base within channels.
Continuously analyze user requirements to develop and provide solutions to enhance and stabilize channels systems.
Maintain and manage up to date system configurations and user documentation, also conduct Business Continuity plans for Digital channel.
Ensure compliance of SLAs with system vendors and other internal stakeholders.ie Audit
What You Bring
A Bachelor’s Degree in an IT-related field (Required)
Professional certifications in:
Oracle Database Administration (Advantageous)
Unix/Linux Operating Systems (Essential)
Cloud Technologies (Advantageous)
ITIL Framework (Essential)
Your Experience
At least 3 years of hands-on experience in IT
With proven expertise in:
Digital Channels (2+ years – Essential)
Linux Server Administration (2+ years – Essential)
IT Projects & Business Analysis (1+ year – Desirable)
Change Management (1+ year – Desirable)
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