Website Old Mutual Kenya
Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries.
Working closely with the Business Growth & Development Manage, the Senior Relationship Officer SME will ensure implementation of sales & business growth strategies and at the same time ensure quality of the MSME book. The holder will identify business growth opportunities, acquire clients in area of jurisdiction, provide support first through Faulu Business Account opening, manage daily utilization towards future lending and build a sizeable portfolio in both deposits & MSME ensuring excellent client experience.
KEY TASKS AND RESPONSIBILITIES
KEY MEASURABLE GOALS
Achievement of quality portfolio to meet targets <3 % for above 30 days and nil for below 30 days.
Timely loan recovery and follow-ups to minimize delinquencies and improve portfolio health.
Client acquisition, increase rate of MSME loan uptake and relationship management.
Increase revenues through cross selling of other bank products e.g. sale of cheque books, mobile banking enrolment.
Active Deposit Mobilization to meet set targets.
KEY RESPONSIBILITIES
Proactively market and generate business, focusing on deposit mobilization, loan disbursement, and overall revenue growth
Undertake regular calls and visits to customers to ensure effective relationship management and customer satisfaction
Cross sell all Faulu products and services to both existing and potential clients ensuring maximum penetration and customer retention
Business growth initiatives including marketing activities, new business sign-ups, new partnerships etc
Prepare credit appraisals, analysis and present to the Branch Credit Committee meetings further review & recommendations
Adhere to current procedures, processes, memos and circulars as may be issued from time to time
Address all customer queries within stipulated Service Level Agreements (SLAs)
Monitor the portfolio quality on a daily basis and proactively institute remedial actions
Conduct regular visits and follow-ups with customers to ensure satisfaction and foster long-term relationships
Promote Digital Banking adoption by onboarding and supporting customers on usage of Digital Banking platforms (Digi Cash, Internet Banking USSD Code)
Provide ongoing support to Sales Consultants to enhance their productivity and effectiveness
Recruit, train, and manage agency banking partners while monitoring their performance, providing support and ensuring compliance with banking policies
Liaison with the branch leadership team, local authority i.e. chiefs, opinion leaders to reinforce loan collections
SKILLS, KNOWLEDGE & COMPETENCIES
Business management skills
Credit management skills Supervisory skills
At least 5 years as a Universal Banker in MSME business
Lending hands on experience of at least 3 years.
Competencies Required
Good communication
Interpersonal skills
Team leader/player
QUALIFICATIONS & EXPERIENCE
Education
Business related degree from a recognized university
Professional Qualifications
Accounts Qualification Section 4 of CPAs
Additional Qualifications/Experience (Preferred, Not A Requirement)
Master’s degree
go to method of application »
Use the link(s) below to apply on company website.
Apply Through: