What you will do:
Ensuring that team leaders meet there target that is performance wise.
Ensuring that there is equity when sharing case by team leaders .
Ensuring that country wide offline process flow of cases/ work is maintained
Making various approvals .
Monitoring portfolio performance
Coming up with strategies on how to improve performance
Monitoring agents performance.
Overall Expense reduction strategies.
Link between team leaders and the Departmental Head.
Training of new team leaders and field collection staff.
Coaching of existing Team leaders and staff.
What you will need:
Degree/Diploma in Business Administration or related field.
Excellent communication and interpersonal skills.
Strong analytical & problem-solving skills.
At least four years of relevant experience.
Ability to adapt quickly and work independently.
Fluent in English and Swahili.
Good leadership skills
Loyalty and Integrity
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