Front Office Agent

Job Description

First impressions are everything! As a Front Office Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

Responsibilities and essential job functions include but are not limited to the following: 

Greet and register guests, providing a warm and professional welcome
Perform check-in and check-out procedures accurately and efficiently
Handle guest inquiries and requests promptly and courteously
Manage reservations and room assignments using hotel management software
Process payments and maintain accurate financial records
Enrol guests to the ALL loyalty program
Assist with currency exchange and safety deposit box services
Collaborate with other departments to ensure guest satisfaction
Promote hotel services and local attractions to enhance guest experience
Address and resolve guest complaints in a timely and professional manner
Maintain a clean and organized front desk area
Ensure compliance with hotel policies and safety procedures
Assist with night audit duties when assigned to evening shifts

Qualifications

Diploma in Front Office operations or related field
Previous experience as a Front Office Agent in a 4/5 star
Experience in Opera Cloud
You’re a doer – and even if you do it wrong sometimes, you openly admit it.
You’re not just bringing your abilities, but also your character
Excellent customer service skills with a friendly and professional demeanour
Ability to work efficiently in a fast-paced environment
Strong attention to detail and organizational skills
Flexibility to work various shifts, including evenings, weekends, and holidays

Apply Through:

jobs.smartrecruiters.com