Website Accor
We are Accor. We are a worldwide Augmented Hospitality leader. We are more than 230,000 hospitality experts placing people at the heart of what we do, creating new connections & emotions for our guests, nurturing real passion for service and achievement beyond limits. Were so much more than h… read moreotels were creating innovative lifestyle experiences , whether you live, work or play. Blaze your own trail from 40+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups . Building on the strength of our teams and our strong holistic ecosystem of brands & solutions, we are breaking new ground to shape the hospitality of tomorrow and inspire new ways to experience the world.
Job Description
Oversee all front office operations including reception, reservations, concierge, and guest relations to ensure exceptional guest experiences.
Supervise, train, and motivate front office staff to maintain high service standards in line with five-star hospitality expectations.
Handle VIP guests, special requests, and customer complaints promptly and professionally.
Ensure smooth check-in and check-out procedures while maintaining accuracy in billing and room allocations.
Coordinate with housekeeping, food and beverage, and other departments to ensure seamless guest service delivery.
Monitor room occupancy, daily revenue reports, and operational performance to maximize profitability.
Maintain compliance with hotel policies, safety procedures, and hospitality industry standards.
Prepare staff schedules, conduct performance evaluations, and support ongoing employee development initiatives.
Qualifications
Bachelor’s Degree or Diploma in Hospitality Management, Hotel Management, or a related field.
Minimum of 3–5 years’ experience in front office operations, preferably in a luxury or five-star hotel environment.
Strong leadership, communication, and interpersonal skills.
Excellent customer service and problem-solving abilities.
Proficiency in hotel management systems such as Opera PMS or similar software.
Ability to work under pressure and manage multiple tasks effectively.
Professional appearance and strong attention to detail.
Flexibility to work shifts, weekends, and public holidays when required.
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus
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