Key Responsibilities:
Process Ownership & Development
Take full ownership of the end-to-end GPS installation and re-installation process
Analyze existing workflows, identify inefficiencies, and redesign processes for scalability and efficiency
Build clear structures, SOPs, and tracking systems where they are missing or insufficient
Continuously test, refine, and optimize processes based on data and field feedback
Team Leadership & Capability Building
Lead and develop 3 operational teams:
Admin Team – ensuring accuracy and reliability of system data
Installation Coordinators – managing technicians, training them, and ensuring high-quality installations
Re-installation Coordinators – engaging offline clients and coordinating priority re-installations with branches
Set clear expectations and build a performance-driven culture
Identify skill gaps and implement training and development plans
Empower teams to follow structured processes while maintaining flexibility where needed
Performance, Quality & Problem Solving
Define and track key KPIs (e.g., installation turnaround time, GPS uptime, re-installation success rate)
Use data to identify root causes of issues, not just symptoms
Actively troubleshoot operational challenges and implement sustainable fixes
Ensure consistent quality of installations across all regions
Who We Are Looking For:
This role is not for someone who only maintains systems, we are looking for someone who:
Enjoys building processes from scratch and improving broken ones
Is comfortable working in fast-changing, sometimes unstructured environments
Thinks in terms of systems, root causes, and long-term solutions
Takes ownership and drives initiatives independently
Requirements:
Proven experience in operations or process management
Strong leadership experience managing multi-layered or distributed teams
Experience coordinating field or regional operations
Strong analytical and problem-solving mindset
Ability to turn ambiguity into clear structure and execution
Excellent communication and stakeholder management skills
Bachelors Degree/ Diploma in Engineering or any related Technical Field.
Apply Through:
talent.sage.hr
To apply for this job please visit talent.sage.hr.