Website CDL Human Resource
CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.
About the Role
We are seeking an experienced and hands-on Guest Relations Officer to oversee the seamless day-to-day running of a high-end safari lodge. This is a live-in role suited to a hospitality professional who thrives in remote environments and is passionate about delivering exceptional guest experiences.
You will be at the heart of the guest journey—from arrival to departure—while ensuring operational excellence across all departments.
Key Responsibilities
Guest Experience & Front of House
Deliver a warm, professional welcome and guest orientation
Oversee all guest services and activities (game drives, bush meals, sundowners, excursions)
Manage guest itineraries, special requests, and dietary requirements
Coordinate closely with guides, housekeeping, and kitchen teams
Ensure all guest areas are consistently clean, organized, and guest-ready
Monitor guest satisfaction and resolve issues proactively
Operations Management
Oversee daily lodge operations to ensure smooth coordination across departments
Maintain occupancy updates, booking changes, and flight schedules
Ensure rooms are prepared to standard with all amenities in place
Supervise staff presentation, performance, and service delivery
Ensure lodge vehicles and equipment are guest-ready
Food & Beverage Coordination
Collaborate with the kitchen on menu planning and special dietary needs
Oversee meal service, presentation, and dining experience
Coordinate table setups and bush dining experiences
Administration & Reporting
Manage lodge communications and respond to guest/reservation emails
Prepare and submit guest reports and operational updates
Ensure all guest documentation is completed and filed
Keep senior management informed of operational performance and challenges
Maintenance & Standards
Conduct regular inspections of rooms, grounds, and facilities
Report and follow up on maintenance issues
Ensure overall lodge presentation meets high hospitality standards
What We’re Looking For
Proven experience in lodge or luxury hospitality operations
Strong guest relations and service mindset
Ability to manage multiple departments in a remote setting
Highly organized with strong attention to detail
Confident communicator and team leader
Flexible, proactive, and solution-oriented
Why Join This Role
Opportunity to work in a unique, high-end safari environment
Direct impact on guest experience and lodge success
Autonomous role with strong operational ownership
Benefits
Bonus: Performance-based (twice annually)
Accommodation: Private 1-bedroom cottage (fully serviced)
Meals: All meals and soft drinks while on duty
Transport: Provided for official duties + annual allowance paid twice in an year
Medical Cover- (post-probation) + emergency evacuation cover
Other: Company phone, access to lodge shop at cost
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