Guest Relations Officer

  • Full Time
  • Nairobi

Website The Sands Kenya

The Sands Kenya offers a variety of accommodations throughout Diani, ranging from Kenya’s ‘only’ private island resort to a ‘barefoot luxury’ beachfront resort and budget-friendly options, catering to all types of travellers.

We’re looking for a warm, outgoing, proactive, professional Guest Relations officer to deliver exceptional customer service.

Meet & Greet – Welcome guests with a personalized, friendly service
Answer all guest enquiries, questions
Manage check-ins
Handle activity and excursion bookings and follow through until completion
Coordinate with other key departments to ensure smooth stays
Guest transfer planning
Restaurant reservations

Requirements:

Excellent communication & interpersonal skills
Passion for hospitality & attention to detail
Strong organizational & multi-tasking abilities
Minimum 3 years experience in a similar role

Apply by sending your CV & contactable references to recruitment@thesandskenya.com

Apply Through:

recruitment@thesandskenya.com

To apply for this job please visit thesandskenya.com.