Website Citi
Citibank N.A. Kenya has been operating in Kenya since 1974 and has two branches in Nairobi and Mombasa, serving Corporate and Institutional clients. Citibank Kenya is the regional hub for the Citi East Africa cluster, which covers Kenya, Uganda, Tanzania and Zambia. It's the only solely corporate ba… read morenk in Kenya. Businesses Citi Kenya is structured around business segments, product groups, operations and technology and staff units. The business segment that caters to our diverse customer base is our Institutional Clients Group, which includes the global relationship banking services we provide for top-tier local corporate clients. As a part of our business focus and broader market reach, in 1999 we expanded our target market to cater to the emerging and vibrant middle and lower market tiers. We also have a financial institutions group that is responsible for our businesses with other banks, insurance companies and other non-banking financial institutions. We offer a range of banking services to companies, including commercial finance, inter-bank transactions, investment services, deposits, cash management and electronic banking. We assist our customers with managing their finances to increase the value of their investments and finance their projects. Citi Kenya also provides global transaction services, treasury and corporate finance services. Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
Team / Role Overview
The Kenya Services Head directly or indirectly manages multiple teams through other managers. In-depth understanding of how own sub-function contributes to achieving the objectives of the function.
A good understanding of the industry, direct competitors’ products and services, is also necessary in order to contribute to the commercial objectives of the business.
Requires thorough understanding of strategic direction of the function within the relevant part of the business, combined with a solid conceptual/practical grounding in both the function and/or area of expertise and related subject areas.
Excellent communication skills required in order to negotiate internally, often at a senior level.
Some external communication/negotiation may be necessary. Responsible for executing functional strategy in area managed.
Determines approach to implementing functional strategy.
Accountable for end results, budgeting, planning, policy formulation and contribution to future strategy of the area(s).
Impact reflects size of team managed, strategic influence on the business and interaction with other functions or businesses.
Full management responsibility for multiple teams, including management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.
May be doing involved or responsible for diverse (cross-discipline) activities.
What you will do:
Responsible for overall design, socialization, and implementation of Services Strategy in the country
Increase penetration of the Bank’s services within the existing client base as well as acquiring new clients for the Bank
Partnering with clients’ sales origination to develop and manage pipeline to deliver customer revenue growth across all client segments
Manage a team with a defined portfolio of clients, with product and sector expertise, responsible for new cross-sell and retention, in addition to managing a team of product / solution sales
Trusted Advisors to clients for complex cash management, treasury and working capital, and trade services
Develop Our People and be seen as a Champion of Progress who delivers value to client and partners alike
Work in close partnership with control functions such as Legal, Compliance, Market and Credit Risk, Audit, Finance, CCO to ensure appropriate governance and control infrastructure
Work closely with business partners to develop and execute country strategy
Build a culture of responsible finance, good governance and supervision, expense discipline and ethics
Appropriately assess risk/reward of transactions when making business decisions; and ensure that all team members understand the need to do the same, demonstrating proper consideration for the firm’s reputation.
Be familiar with and adhere to Citi’s Code of Conduct and the Plan of Supervision for Global Markets and Securities Services; and ensure that all team members understand the need to do the same
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
What we’ll need from you:
15+ years of experience, including 8-10+ years’ managerial experience
Possesses in-depth knowledge of and other banking products
Advanced marketing and selling skills & ‘customer first’ mind-set
Proven track record in sale of cash management, trade, and / or technology based consulting solutions
Managed large client relationship from a banking or product perspective
Consistently demonstrates clear and concise written and verbal communication
Persuasive and articulate personality
Excellent interpersonal skills to deal internally and externally with clients
Good team skills
Demonstrated organizational & planning skills
Ability to manage & synthesize many pieces of solution / technical data into a single, flowing solution within tight timeline
Proven leadership skills
Recognized execution skills
Entrepreneurial approach
What we can offer you
By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.
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