Website Accor
We are Accor. We are a worldwide Augmented Hospitality leader. We are more than 230,000 hospitality experts placing people at the heart of what we do, creating new connections & emotions for our guests, nurturing real passion for service and achievement beyond limits. Were so much more than h… read moreotels were creating innovative lifestyle experiences , whether you live, work or play. Blaze your own trail from 40+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups . Building on the strength of our teams and our strong holistic ecosystem of brands & solutions, we are breaking new ground to shape the hospitality of tomorrow and inspire new ways to experience the world.
Job Description
Prepare the morning reports showing occupied, vacant, check outs and out of order rooms for the Housekeeping Department as required
Coordinate all work activities on a shift-to-shift basis, ensuring all department procedures are followed and daily tasks are completed according to the company standard
Conduct daily departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift
Provide a complete and accurate hand over between shifts, communicating any requirements for subsequent shifts
Assist in the preparation of housekeeping rosters, ensuring that optimum number of Team Members is achieved within budgetary guidelines and business activities
Organise skill training for housekeeping team members in conjunction with the People and Culture
Implement strategies to increase the productivity and morale within the department in conjunction with the head of department
Communicate with all departments in the property to ensure a smooth flow of work
Prepare accurate reports as required by the head of department
Conduct room inspections and regular checks of all areas of the property to ensure that all facilities are being cleaned and maintained as per set standards
Assist in controlling of all housekeeping inventory, including chemicals, linen and supplies
React professionally and in a timely manner to all guest complaints, ensuring that follow up is completed and the Head of Department is informed
Recommend strategies to improve Guest comfort / experience
Daily check and maintain team members grooming standards
Liaise closely with Front Office and Engineering departments to ensure a quick change over of rooms
Participate in scheduled training and development programs provided by the property to improve self and department standards, and attend departmental meetings as required
Conducts timely performance development reviews for housekeeping team members
Assist guests with all enquiries and complaints and provide accurate information to guests about property facilities and features
Be trusted to follow correct procedures for all lost property items and ensure housekeeping team members are aware of procedure
Ensure all team members (and self) handles all amenities, chemicals and equipment according to specific instructions and Workplace Health & Safety standards
Ensure all Team Members are fully trained in property fire & emergency procedures and all fire wardens attend training as required
Qualifications
Diploma in Housekeeping Operations/ Hotel Management or related field
Proven experience as a Housekeeping Supervisor or similar role in a 5-star hotel
Excellent knowledge of cleaning and sanitation products, techniques, and methods
Strong organizational and time-management skills
Ability to prioritize tasks and delegate effectively
Exceptional communication and interpersonal skills
Attention to detail and problem-solving abilities
Availability to work shifts, including weekends and holidays, as needed
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