Website M-KOPA Solar
M-KOPA’s mission is to make high quality energy affordable to everyone. OUR GROWTH SO FAR… M-KOPA has connected more than 400,000 homes in Kenya,Tanzania and Uganda to solar power with over 550 new homes being added every day. Each 8W battery powered-system comes with three lights, m… read moreobile phone-charging and a solar powered radio. Customers can now opt for a 20W system with digital TV. As of July 2016, M-KOPA has connected over 400,000 homes to affordable solar power. Current customers will make projected savings of US$ 300 Million over the next four years. M-KOPA’s customers will enjoy 50 million hours of kerosene-free lighting per month. Total employment created in East Africa is 2,500. In March 2016, M-KOPA emerged boldest at Financial Times Arcelor Mittal- Boldness in Business Awards in the Developing Markets category. In February 2016, M-KOPA was recognised as the Best Mobile Innovation for Emerging Markets at the Global Mobile Awards. In 2015, M-KOPA was recognised by Fortune Magazine as one of the Top 50 Companies Changing The World and won the Zayed Energy Future Prize. M-KOPA has also won the 2014 Bloomberg Pioneer Award and 2013 FT/IFC Excellence in Sustainable Finance Award.
In this role, you would be responsible for:
Leading first response and follow-up investigations for battery thermal incidents, traffic accidents, and other asset impound cases
Liaising with police, law enforcement agencies, and relevant authorities to manage asset release processes
Supporting the Customer Performance team in locating and engaging poor-paying, unreachable, and suspected fraud customers for loan collections and asset recovery
Maintaining detailed and accurate records of all incidents, investigations, and communications with external authorities
Developing best practices and recommending improvements to investigative procedures and post-incident protocols
Managing case follow-ups consistently across police stations and relevant agencies
This is an on-site, field-based role operating across Kenya. You will be reporting to the Customer Performance Manager.
Your application should demonstrate:
Experience in fire incident response and investigations
Proven track record working with law enforcement agencies
Solid understanding of traffic laws, regulations, and criminal justice processes
Strong interpersonal and communication skills — comfortable engaging customers, law enforcement, and internal stakeholders
Ability to work proactively and independently in the field
Proficiency in Excel, PowerPoint, and Word, with strong written and verbal communication in both Swahili and English
Certification in a fraud-related discipline such as Certified Fraud Examiner (CFE)
go to method of application »
Use the link(s) below to apply on company website.
Apply Through: