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NTT Ltd. is a leading, global technology services company. In a constantly evolving world, technology doesn't stand still. And nor do we. Every wave of change is an opportunity to transform your business today, so you can reshape the outcomes of tomorrow. As a global technology services provi… read moreder, we help our people, clients, and communities do great things with technology to enable a more secure and connected future. First, we make it our mission to understand your organization and help you identify new opportunities. We're always listening, we're in tune with the market, and we understand the industries you operate in. Then we partner with you for success. We work with organizations around the world to shape and achieve outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital, and secure. Through our full range of unparalleled capabilities, we empower your people, strategy, operations, and technology, while our platforms provide a single view across your environment. This gives you better insight to make the right decisions at the right time, and achieve your business modernization and transformation goals.
Your day at NTT DATA
The Associate Client Project Manager is an entry-level position within the Client Implementation Project Management team.
The Associate Client Project Manager leads and directs concurrent client projects classified as standard.
This role may also be involved in larger-scale projects supervised by a Senior Project and/or Program Manager.
The primary responsibility of the Associate Client Project Manager is to interface with all project stakeholders to take projects from original concept through to final implementation, including Post implementation support.
Key Responsibilities:
Interfaces with all project stakeholders to take projects from original concept through to final implementation
Ensures that the project delivers the as-sold solution, remains within baseline budget, and is delivered on time while achieving quality criteria and maintaining client satisfaction
Manages client satisfaction, commitment, and expectations to high service levels and manage escalations adequately
Manages the entire project lifecycle, ensuring that client requirements are met, timelines are adhered to, and deliverables are achieved
Ensures effective project planning, stakeholder management, team coordination, risk mitigation, and quality assurance
Works as an Independent Contributor (IC) and acts as the primary interface managing the services relationship between the client and the organization.
Responsible for operations performance, including – Service Improvement Plans; Establishes, monitors and reports Service Delivery Reports; Escalation management and Reporting; Meeting management with clients.
Receives and manages change requests relating to the SOW and agreement, i.e. additional engagements/ projects, adding configuration items and IT services support to the Services (service coverage), moving configuration items and IT services to new or different locations etc.
Performs any other related task as required.
To thrive in this role, you need to have:
Seasoned proficiency in project management, including planning, execution, monitoring, and project delivery.
Seasoned ability to manage budgets, resources, and timelines for service delivery projects.
Ability to establish strong relationships with internal stakeholders and external clients.
Excellent client-centricity skills and ability to work at client sites.
Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately.
Good written and verbal communication skills.
Ability to work in high-pressure environments.
Ability to manage urgent asks simultaneously.
Collaborative, passionate, strong initiative, self-driven with a commitment to succeed
Decisive with good attention to detail.
Applies knowledge and basic problem-solving techniques to define and resolve problems.
Assertive in approach with proficiency in negotiating terms, managing conflicts, and addressing challenges that may arise during service delivery.
Academic qualifications and certifications:
Bachelor’s degree or equivalent in business and / or project management or related field.
Relevant project management certifications will be an added advantage
Required experience:
Minimum one year experience in Project Management or Service Delivery preferably in the IT industry.
Background in delivering IT services
Experience in managing client relationships, understanding client needs, and ensuring client satisfaction.
Apply Through:
careers.services.global.ntt
To apply for this job please visit careers.services.global.ntt.