Non-Motor Claims Officer

About the position

This position is responsible for ensuring that non – motor claims settlements are timely and professionally concluded whilst ensuring compliance with the Company claims management philosophy as well as the claims procedures manual.

Main Duties and Responsibilities:

Prepare initial claim letter and mail to customer, along with requisite information request list and appropriate forms for completion.
Track and follow up on receipt of necessary forms/documents to facilitate the non-motor claims management process.
Receive and review documents to ascertain that all information and other pertinent requirements regarding an insurance claim have been submitted to allow for proper determination of claim validity.
Create awareness among claimants on components of their insurance coverage that are related to the insurance claim and respond to queries related to the claim.
Respond to non-motor related internal and external claim inquiries regarding benefits, the claims process, service providers, and the filing of requisite documentation.
Record and monitor progress of all claim transactions. This includes appointment of assessors, adjusters and investigators as may be required.
Compile, prepare and update non-motor claims registers in line with the Company’s procedures and guidelines.
Compile and draft non-motor claims reports and recommend appropriate actions informed by the claim assessment findings.
Liaise with underwriting and finance teams to process payments to the customer and the service providers as per the service level agreements.
Ensure that claims and payments are processed within the set turnaround time and files duly updated.
Ensure that recovery documents are submitted to facilitate the process.
Undertake prompt settlement of invoices and negotiation with service providers to realize savings in line with cost-saving measures and targets.
Perform any other duties as may be assigned from time to time.

Knowledge, experience and qualifications required

A Bachelor’s Degree in Commerce, Business Administration, Actuarial Science or a related field.
Certificate of Proficiency in Insurance
Professional qualification in AIIK, ACII, or an equivalent professional qualification is an added advantage.
At least 3- 5 years’ of experience in insurance claims processing.

Technical Competencies

Proficiency in MS Package
Knowledge of insurance industry concepts, practices, products and services
Knowledge of insurance regulatory requirements
Demonstrated understanding of claims process management
Good understanding of underwriting procedures
Be conversant with laws applicable to the industry and the emerging trends
Basic knowledge of accounting principles, practices and professional standards
Report writing skills

Behavioral Competencies

Strong analytical and problem-solving skills
Results driven and action oriented
Collaborative team player with demonstrated ability to manage a team through delegation
Agile mindset with demonstrated ability to manage tasks with competing deadlines
High level of dependability, accountability and ability to work independently
Ability to empower colleagues
Strong attention to detail
Demonstrated client focus
String negotiation and persuasion skills

If you meet the above minimum requirements, send your CV to  careers@gakenya.com indicate the position applied for on the email subject line to be received on or before 30th April 2026. Only shortlisted candidates will be contacted.

Apply Through:

careers@gakenya.com