Website CrossBoundary
CrossBoundary is a mission driven investment firm committed to unlocking the power of capital to make a strong return while creating a lasting difference in frontier markets. We take a transaction centered approach to frontier markets. CrossBoundary provides investment advisory services, having d… read moreeveloped a specialized expertise in unlocking investment across all sectors in fragile and frontier markets. Our advisory clients include governments, development finance institutions, private equity firms, Fortune 100 companies, and research institutions. Our direct investment arm, CrossBoundary Energy, finances solar projects in Africa.
Job Description
CrossBoundary is recruiting a full-time People Operations Assistant to join the People Team. The People Operations Assistant is responsible for the high-volume, repeatable operational work that ensures accuracy and consistency across the employee lifecycle. You will be expected to execute contract issuance and tracking, perform onboarding and offboarding task execution, and manage benefit enrollments and removals. Additionally, this role will maintain HRIS data integrity through regular audits and serve as the primary point of contact for triaging non-ER inquiries through the People Ops helpdesk to ensure fast and reliable service delivery.
What you will do
Your primary responsibilities would be:
Employee lifecycle admin support – Execute specific onboarding and offboarding tasks to ensure a seamless transition for employees:
Draft and distribute employee letters and fulfill various data requests
Support hiring managers with implementing effective onboarding plans for new hires to standardize employee experience
Manage the administrative execution of onboarding and offboarding tasks to ensure no step is missed
Manage our onboarding buddy and mentorship program, including pair new hires with an onboarding buddy and a mentor based on their role and preferences
Manage the Analyst & Associate Mentorship program and liaise with the Wall Street Prep team for required setups
Benefits Administration –
Handle the technical execution of benefits enrollments and removals:
Support ongoing benefits administration, and ensure proper offboarding of exiting employees
Handle benefits-related grievances and audits to ensure all employees are correctly enrolled
Immigration & Compliance support –
support with data and document collection required for immigration applications
Data Integrity – Perform regular HRIS updates and audits to maintain clean, reliable data, and respond to People data-related questions & requests from the team
People Team Service Desk – Act as the first-line triage for the People Ops helpdesk/inbox for all non-Employee Relations inquiries
People Team dashboard – manage the People team dashboard once operational to ensure it is accurate & updated at all times
Office Leads support – work with the People Operations Senior Manager on Office Leads related initiatives aimed at standardising and optimising the CB experience across all our jurisdictions
Wellness initiatives execution – actioning on wellness initiatives plans across the team aimed at improving Employee experience
Ongoing process improvement - Support ad hoc process improvement projects and provide ongoing assistance to the People Operations Senior Manager and Chief People Officer
Who You Are
Bachelor’s degree in human resources, Business Administration, or related field
3+ years of experience in People Operations/Human Resources
Ability to operate effectively in a fast-paced and changing environment
Excellent communication skills across diverse audiences & strong stakeholder management
Excellent interpersonal and organizational skills
Strong attention to detail and problem-solving skills
Ability to work independently & within a team, and manage multiple priorities
Proficiency in Microsoft Office and HRIS software systems (specifically BambooHR)
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