Website World Bank Group
The World Bank Group (WBG) is a family of five international organizations that make leveraged loans to developing countries. It is the largest and most famous development bank in the world and is an observer at the United Nations Development Group. The bank is based in Washington, D.C. and provided… read more around $61 billion in loans and assistance to "developing" and transition countries in the 2014 fiscal year. The bank's stated mission is to achieve the twin goals of ending extreme poverty and building shared prosperity.
Duties & Responsibilities:
Build and Lead the Product Team
Establish agile structures, rituals (Scrum/Kanban), and processes for the adoption team.
Define success metrics (KPIs) and align regional resources to meet adoption goals.
Foster a team culture of trust, continuous learning, and accountability.
Define Product Requirements & Business Value
Engage directly with business stakeholders to ensure adoption strategies deliver measurable value.
Gather requirements using practice-based personas developed from real user groups and behaviors.
Maintain a dynamic stakeholder training pipeline to inform the delivery of relevant learning experiences.
Review market trends and user insights to guide product enhancements.
Manage the Product Roadmap & Backlog
Translate global strategy into a region-specific backlog and maintain the product vision.
Prioritize a complex backlog including user stories for training, coaching, and engagement.
Approve Definitions of Done (DoDs) and maintain high-quality content in the Digital Enablement Hub.
Participate in PI Planning and sprint ceremonies to ensure delivery alignment.
Stakeholder Engagement & Change Leadership
Identify high-value business teams for deep-dive coaching and tailored advisory sessions.
Collaborate with Tech Solutions Service Delivery teams to gather feedback and requests.
Lead change management activities, applying role-based adoption plans and peer networks.
Oversee regional enablement events such as Expos, Tech consultations, and Tech Talks, or other formats as needed.
Provide transparent updates and produce region-specific communications to sustain awareness.
Measurement, Quality Assurance & Reporting
Maintain telemetry-driven dashboards to track usage depth and identify adoption barriers.
Prepare weekly reports for the Product Manager and monthly Training & Coaching reports for partners.
Lead test planning and ensure all adoption materials meet quality standards.
Leadership, Coaching, & Capability Development
Guide, mentor, and coach team members to build technical expertise, digital dexterity, and a strong service-oriented mindset.
Promote knowledge sharing, best practices, and continuous learning to strengthen team capability and improve service delivery outcomes.
Foster a culture of accountability, trust, collaboration, and continuous improvement that supports high performance and sustained service quality.
Set clear performance expectations, provide timely and constructive feedback, and contribute to performance management and career development discussions.
Selection Criteria
Master’s degree with 8 years of experience or a Bachelor’s degree with a minimum of 10 years of relevant experience, or equivalent combination of education and experience.
Demonstrated experience in product operations, digital adoption, customer success, product enablement, IT service enablement, or productivity/collaboration programs, including defining product vision and roadmap, managing complex backlogs, and delivering outcomes using agile frameworks such as Scrum, Kanban, or SAFe.
Proven capability in leading technology adoption and change initiatives that drive behavioral enablement and sustainable change, including identifying adoption barriers and applying evidence-based solutions.
Strong experience partnering with business stakeholders and technology teams to design and deliver adoption strategies aligned to business priorities and focused on measurable value and outcomes.
Demonstrated ability to use data, insights, and telemetry to assess adoption, monitor impact, report on outcomes, and drive continuous improvement in products and services.
Proven leadership experience in guiding, mentoring, and coaching team members, fostering a culture of trust, accountability, collaboration, and continuous learning.
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worldbankgroup.csod.com
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