Website Securex
HISTORY With the vision of a safer Kenya and the experience of the police force, former Police Inspector Kishori Lal Sahni started a small investigations company in 1970 which has now grown to be one of the most respected brands in the security industry in the East African Region. Securex has gr… read moreown from strength to strength in the past forty four years to become the leading Security Solutions provider for a wide host of clients in diverse industries. Starting with only an investigations department in the seventies, Securex soon grew to incorporate the manned guarding section which to date is one of the most respected forces in the provision of client friendly services. Currently under the stewardship of Mr. K L Sahni’s son; Tony Sahni, Securex has from the early nineties been able to distinguish itself from other competitors by embracing technological solutions to augment the services of security guards and hence provide integrated security systems. Not only are our services available in Kenya, but our net was cast wide when we set up our Uganda offices in 1996, Rwanda in 2012 and Tanzania being our latest office in 2014. Our strategy remains to expand through the region and provide security solutions to the wider market. Over the years Securex has managed to get to the top by being a pioneer in many fronts; including being the first security company to achieve ISO certification in 2004, the only security company with an OHSAS 18001 Health and Safety certification, introducing the Under Vehicle Surveillance System to the local market in addition to a wide range of value added services such as security briefings.
Duties and Responsibilities
Acts as the 24/7 focal point for all security coordination and communications as directed by the Security Specialist or Security Focal Points
Operates as the 24/7 single point of contact (POC) for triaging all emergencies and networking to the appropriate resource while maintaining an electronic log of all incidents.
Serves as command and control node for routine and emergency situations by maintaining communications with the security guard force personnel, the security site supervisor/manager and the Security Specialist/Security Focal Points.
Operates all emergency communications equipment to include UHF/VHF/HF radios, satellite phones, landlines, vehicle tracking system and cell phones.
Frequent, proactive monitoring and tracking all client’s and vendor vehicles on mission using the ‘Track 24’ platform in tandem with radio/cell-phone checks with the drivers.
Monitors the CCTV system for the country Office and acts as initiator for shelter in place and lock down protocols
Conduct daily checks to ensure that all client’s security monitoring , tracking and operating systems are functional and reports any faults to the client’s Security Specialist.
Maintains an updated list of point of contact numbers and residence locations for all international and national Client’s residential Staff/Consultants and VMs.
Providing customers with the organization’s service and product information.
Completing call notes and call reports as necessary and updating them.
Obtaining and evaluating all relevant data to handle complaints and inquiries.
Recording details of comments, inquiries, complaints, and actions taken.
Give feedback to the client on complaint.
Conduct periodic equipment inspections and routine tests in order to ensure that operations standards are met.
Update all monthly reports and share with the head of the department on monthly basis as per the deadlines issued.
Minimum Requirements and Competencies
Bachelor’s degree in information technology, Security Management, or a Business related field
Diploma/Certificate in any Customer Service course.
Minimum of 2 years’ experience working in busy Call Centre within a commercial business setting.
Tech-Savvy, well conversant with Microsoft Office, excel and Power Point and capable of quickly learning new software applications.
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