Website I&M Bank
I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking. Started in 1974, it evolved from a community financial institution to a publicly listed major regional commerci… read moreal bank offering a full range of corporate and retail banking services, 35 branches in Kenya and international operations in 3 other countries. I&M Bank is a dominant player in the Kenyan market that has been consistently growing, and is innovative in terms of the type and range of products and services it offers. CDC Group plc, a development finance institution wholly owned by the government of the United Kingdom owns approximately 10.68% of I&M Holdings, the holding company of I&M Bank Ltd. In addition, I&M Bank has a technical support agreement with International Finance Corporation for staff training, product development and risk management. I&M Bank also enjoys medium term foreign currency credit facilities from European Development Financial Institutions – Proparco, DEG and FMO. I&M Bank’s international correspondent banks include major multinational banks such as Bank One Ltd, Citibank NA, CommerzBank AG, Deutsche Bank AG, ICICI Limited Mumbai, Mashreq Bank PLC, Standard Bank of South Africa and Standard Chartered Bank NY. I&M Bank’s international network includes Bank One Limited (Mauritius), I&M Bank Tanzania Limited and I&M Bank Rwanda Specialties Banking Services, Commercial Banking, Asset Finance, Mobile Banking, Internet Banking, Investment Management Services, Diaspora Banking, Credit / Debit / Prepaid cards, Wealth Management
Job Purpose:
The Role is the point of contact for customers for ensuring positive customer experience and marketing to both new and existing customers in order to grow quality business on both the assets and liability book and generate revenue lines as per agreed targets with the segment head.
Responsible for retention of existing customers, growing the wallet share from existing business and effective relationship management of the assigned portfolio. The focus to be on shariah compliant financing and overall Barakah Banking book across all branches.
Key Responsibilities:
Identify and approach potential clients, introducing Bank products and services.
Strengthen ties with existing clients through cross-selling and expanding engagement.
Conduct regular meetings to foster client relationships and expand connections.
Gather crucial financial and non-financial documents for credit analysis.
Develop strategies to grow the assigned portfolio and implement them.
Act as the main point of contact for clients, managing accounts and responding promptly.
Build strong client relationships and attend events for further interaction.
Customize banking solutions to meet client business needs based on their operations.
Offer exceptional customer service and guide clients on investment products.
Share results, propose solutions, and recommend concessions when needed.
Handle a diverse range of clients, from MSMEs to large SMEs, addressing their unique needs.
Ensure AML/KYC compliance, analyze financials, negotiate terms, and coordinate processes to deliver services effectively.
Academic Qualifications:
Bachelor’s Degree in a Social Science or related field.
Knowledge and certifications on Islamic Banking.
Professional Qualifications / Membership to professional bodies/ Publication:
Relevant professional qualification.
Member of a relevant professional body.
Work Experience Required:
At least Four (4) years relevant experience in a similar organization.
Competencies:
Strong leadership skills.
Executive disposition.
Demonstrate high levels of integrity.
Excellent communication and interpersonal skills.
Thorough understanding of the Banking Sector.
Thorough understanding of Bank Products.
Ability to create and maintain strong stakeholder relationships.
Apply Through:
imbank.bamboohr.com
To apply for this job please visit imbank.bamboohr.com.