Website Morsan HR Consulting
Morsan is a global powerhouse in hr consultancy, with a strong reputation built on excellent client relationships. Our specialization lies in tailoring comprehensive hr services to meet your organization's unique needs. from talent acquisition and development to performance management and hr strate… read moregy, we offer a wide range of solutions designed to elevate your hr practices
To proactively remind clients of upcoming subscription renewals for their tracking devices, follow up on outstanding renewal payments, maintain accurate records, and ensure continuity of service while upholding professionalism and excellent customer relations.
Key Responsibilities:
Contact clients to remind them of upcoming tracking service renewals.
Follow up on unpaid renewal invoices via calls, SMS, and email.
Provide clients with renewal quotations and payment details.
Maintain accurate records of all client communication and commitments.
Update daily follow-ups and payment confirmations in the system.
Liaise with the Finance team to confirm payments and reconcile accounts.
Escalate long-outstanding or unresponsive accounts as per company policy.
Recommend service suspension where renewal payments remain unpaid.
Prepare daily and monthly renewal performance reports.
Maintain professionalism, courtesy, and client confidentiality at all times.
Minimum Qualifications & Experience:
Diploma in Business, Finance, Accounting, or related field.
At least 2 years’ experience in customer follow-up, renewals, credit control, or call center operations.
Experience in subscription-based services is an added advantage.
Apply Through:
morsanhr.co.ke
To apply for this job please visit morsanhr.co.ke.