RTO Training and Process Lead

Our client, an on-demand Courier Service that delivers products ordered through their mobile app, seeks to recruit a Training and Process Lead 

Your Work-life Opportunity:

Our Client strives to provide our customers with a world-class experience. To help us do that, we are seeking a highly skilled Training and Process Lead who will be responsible for driving the overall training strategy, ensuring the design and delivery of quality training programs that enhance team performance and operational excellence. The ideal candidate will be responsible for developing the training team, aligning training initiatives with business goals, and ensuring measurable impact through continuous improvement and stakeholder collaboration.

What you will do:

Training Strategy & Program Ownership

Define and drive the overall training strategy aligned with business goals
Own the end-to-end training framework up to and including onboarding, continuous learning and upskilling.
Continuously evolve training approaches based on performance insights and business needs

Training Governance & Quality Assurance

Establish and maintain training standards, frameworks, and best practices
Review and approve training content, materials, and delivery approaches
Ensure alignment between training, quality benchmarks, and operational expectations

Team Leadership & Development

Lead, coach, and develop Trainers to ensure high-quality delivery
Set clear goals, KPIs, and expectations for the training team
Conduct regular performance reviews and provide structured feedback
Build team capability and ensure continuous upskilling of Trainers

Performance & Impact Management

Define and track training effectiveness metrics (e.g, post-training performance, quality scores)
Analyze training impact on business performance and identify improvement areas
Partner with Quality and Operations to close performance gaps through targeted training interventions

Stakeholder Management & Alignment

Act as the primary point of contact for all training-related initiatives
Collaborate with Operations, Quality, and other stakeholders to identify training needs
Align training priorities with business objectives and operational changes
Provide regular updates and insights to leadership

Planning & Execution Oversight

Own training plans, schedules, and resource allocation
Ensure timely delivery of all training programs (new hires, refreshers, upskilling)
Manage training capacity in line with hiring plans and business demand

Process Improvement & Innovation

Identify gaps in training and operational processes and drive improvements
Introduce new training methodologies
Ensure training processes are efficient, scalable, and aligned with best practices

You have:

Strong strategic thinking with the ability to translate business goals into effective training frameworks
Advanced analytical skills with experience using data to drive training decisions and measure impact
Proven ability to lead, coach, and develop high-performing training teams
Experience managing multiple training programs and priorities in a fast-paced environment.
Strong stakeholder management skills with the ability to influence senior leadership and cross-functional teams
Demonstrated experience in designing scalable training strategies within a call center or operations environment
Strong project management skills, including planning, execution, and delivery of training initiatives
Excellent communication and presentation skills, with the ability to engage diverse audiences
 Bachelor’s or equivalent training and/or at least 6 months related experience

Applicants who meet the requirements stated above should send their application letter, expected salary and detailed CVs with a day– time telephone number to the email address: jobs1@hcsaffiliatesgroup.com with Training and Process Lead on the Subject line.

Apply Through:

jobs1@hcsaffiliatesgroup.com