Website Pearson
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or… read more an education community across the globe.We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology – and each other to surpass these boundaries – we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
The Test Administrator plays a critical role in delivering a secure, professional, and welcoming exam environment for all test‑taking candidates. This position is responsible for ensuring exam integrity while providing an excellent customer experience. The role offers a great opportunity to join a diverse, professional team and to support candidates during an important milestone in their careers.
Key Responsibilities
Welcome, greet, and check in customers and test‑taking candidates in a professional and friendly manner
Verify candidate identity through approved personal identification documents
Clearly explain exam testing processes, rules, and procedures to candidates
Proctor / invigilate candidates during examinations to ensure compliance with all testing security requirements
Maintain strict adherence to exam security procedures, company policies, and professional standards
Monitor candidates closely for restricted or suspicious behavior, paying attention to detail from a distance
Troubleshoot and escalate technical issues by working with internal departments (e.g., IT support) when required
Escort candidates to and from the testing room as needed
Perform basic housekeeping duties, including vacuuming floors and sanitizing keyboards and workstations
Working Environment
Quiet, controlled testing environment
Requires the ability to sit for extended periods
Involves close monitoring and occasional walking/escorting of candidates
Candidate Profile – Skills & Experience Essential:
Friendly, professional, and customer‑focused approach
Strong attention to detail with the ability to follow procedures precisely
School‑level qualifications in English and Mathematics
Flexibility to work different days and shifts, including early mornings, evenings, and weekends
Comfortable working independently and as part of a team Desirable:
Previous customer service experience (preferably 3-5 years)
Working knowledge of Microsoft Office (Word, Excel, Outlook)
Experience in a regulated, secure, or compliance‑driven environment
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