Website TMD Kenya (Thika Motor Dealers)
TMD Kenya (Thika Motor Dealers) was established in 1989 as a dealership of Isuzu East Africa Ltd. The Company started operating in Thika’s Industrial are and trading with the support of ICDC and other local banks. In the early 2000’s, the Company put up its current ultra-modern custom built prem… read moreises on Kenyatta Highway, Thika Town with a capacity to handle a large number of light and heavy commercial vehicles.
Role Description
Reporting to the Manager – Workshop Operations, the Workshop Controller is accountable for the overall performance of the workshop, with a strong focus on turnaround time, quality assurance, customer satisfaction, and revenue optimization
KEY RESPONSIBILITIES
Workshop Operations Management
Supervise daily workshop operations; scheduling, workflow, resource allocation, and productivity tracking
Monitor KPIs including job completion rates, technician utilization, and service bay optimization
Ensure compliance with KEBS, NTSA, and manufacturer specifications
Maintain workshop safety standards in line with OSHA Kenya regulations.
Policy & Procedure Adherence (Non-Negotiable)
Enforce 100% compliance with all company policies, manufacturer procedures, and regulatory requirements
Conduct daily compliance audits using standardized checklists and documentation protocols
Implement a zero-tolerance policy for safety violations and procedural non-compliance
Ensure complete traceability of all work performed with proper documentation and sign-offs
Turnaround Time Optimization (Critical Success Factor)
Establish and monitor strict TAT timelines, ensuring promised delivery times are met 100%
Implement real-time job tracking with hourly progress updates and bottleneck identification
Maintain emergency fast-track lanes for urgent requirements with a 2-hour service guarantee
Pre-order critical parts based on service forecasting to eliminate parts-related delays
MINIMUM QUALIFICATIONS
Degree in Automotive Engineering, Mechanical Engineering, or a related technical field
Trade certification from a recognized automotive training institution
Valid driving licence; Class B minimum; Class C preferred
Professional certifications from major automotive manufacturers are an added advantage
EXPERIENCE & COMPETENCIES
Experience
5–7 years of progressive experience in automotive workshop operations (MANDA
Minimum 3 years in a supervisory or management role within an automotive service environment
Demonstrated proficiency with modern diagnostic equipment and automotive technologies
Proven track record of achieving operational and financial targets
go to method of application »
Use the link(s) below to apply on company website.
Apply Through: