Company: Strategic Deposit Taking Sacco LTD (STDSL)
Location: Kenya
Job Type: Full-time
Apply Before: 2026-11-22
Job Description
Reporting
to:
FOSA Manager
Role
Statement:
The
Lead support desk in handling Sacco Member Complaints, Inquiries and Passing
information to members.
KNOWLEDGE,
SKILLS & EXPERIENCE
Bachelor’s degree in Co -operative
Management or any business-related degree
Proven 5-year track record of
successful Customer Service Career
Relevant industry experience and
knowledge of the Sacco Sector
Highly motivated with a drive to
succeed and a passion for Sacco Members
Good business sense
Initiative and enthusiasm
Excellent communication and ’people
skills’
Good planning and organizational skills
The ability to work calmly under
pressure
Good IT, budget and Report writing
skills
KEY
COMPETENCIES
Effective Communication- The ability to
communicate clearly and persuasively, orally or in writing
Team orientation
Quality Focus-Focus on delivering and
continuous improvement
Interpersonal Skills-Ability to create
and maintain open constructive relationships with others, respond helpfully to
their enquiries and to be sensitive to their situations
Influence and Persuasion- Ability to
convince others to agree on or to take a course of action
Customer Focus- Looking after the
interests of the hotel guests and ensuring that their wants, needs and
expectations are met/exceeded.
Business awareness- Capacity to
understand the business core values, vision and mission
Requirements
Reporting
to: FOSA Manager Role
Statement: The
Lead support desk in handling Sacco Member Complaints, Inquiries and Passing
information to members. KNOWLEDGE,
SKILLS & EXPERIENCE Bachelor’s degree in Co -operative
Management or any business-related degree Proven 5-year track record of
successful Customer Service Career Relevant industry experience and
knowledge of the Sacco Sector Highly motivated with a drive to
succeed and a passion for Sacco Members Good business sense Initiative and enthusiasm Excellent communication and ’people
skills’ Good planning and organizational skills The ability to work calmly under
pressure Good IT, budget and Report writing
skills KEY
COMPETENCIES Effective Communication- The ability to
communicate clearly and persuasively, orally or in writing Team orientation Quality Focus-Focus on delivering and
continuous improvement Interpersonal Skills-Ability to create
and maintain open constructive relationships with others, respond helpfully to
their enquiries and to be sensitive to their situations Influence and Persuasion- Ability to
convince others to agree on or to take a course of action Customer Focus- Looking after the
interests of the hotel guests and ensuring that their wants, needs and
expectations are met/exceeded. Business awareness- Capacity to
understand the business core values, vision and mission
How to Apply
Apply on BrighterMonday (account required)
Source: BrighterMonday