Company: Kenya School of Government
Location: Nairobi
Job Type: Full Time
Apply Before: 2026-08-11
Job Description
Mandatory Requirements
For appointment to this grade an officer must have: –
Bachelor’s Degree in any of the following: Applied and Physical Sciences, Humanities and Social Sciences, Business related fields, or equivalent qualification from a recognized institution;
Master’s Degree in any of the following: Applied and Physical Sciences, Humanities and Social Sciences, Business related fields, or equivalent qualification from a recognized institution;
Attained atleast twelve 12 years’ relevant work experience, three 3 of which should have been in supervisory position or in comparable position;
Be a member of a relevant professional body, where applicable;
Valid practicing license where applicable;
Served for atleast three 3 years in the position of Principal Officer or equivalent;
Certificate in Leadership Course lasting not less than four 4 weeks from a recognized institution;
Proficiency in computer applications;
Shown merit and ability as reflected in work performance and results; and
Fulfilled the requirements of Chapter Six of the Constitution of Kenya 2010.
Duties & Responsibilities
An Officer at this level will work with the guidance of the Deputy Director. The duties and responsibilities for this position shall entail: –
Advocating for consumer interests in the development of regulatory instruments, interventions, policies, and legislation as necessary;
Providing professional advice on consumer issues to the Authority’s management committee;
Providing a strategic and leadership role in day to day running of the operations of the Section;
Promoting the development of evidence-based policies, frameworks, processes, procedures, inputs and information into regulatory instruments based on outcomes from departmental activities;
Participating in the establishment and implemention of mechanisms to asses and addressemerging consumer issues;
Facilitating the development and implementation of consumer protection and empowerment policy and procedures;
Developing and implementing mechanisms to monitor consumer trends and behavior, and undertake consumer research in the ICT market;
Leading the design and execution of programmes, initiatives and mechanisms that enhance consumer confidence and trust in the market;
Establishing and maintaining relationships with strategic stakeholders and partners for purposes of creating and enhancing consumer protection and developing/implementing consumer education and empowerment initiatives;
Developing and ensuring achievement and timely reporting on the implementation of public education and empowerment programmes, initiatives and campaigns;
Monitoring and reporting on licensee’s level of compliance with the Consumer Protection laws, Regulations and Guidelines;
Developing and disseminating accurate, timely and relevant consumer information to the appropriate target audiences;
Participating in scheduled consumer protection and empowerment programmes, initatives and campaigns and as team leader, respond to questions from consumers or stakeholders; and
Secure resources for the execution of sections activities budget, personnel, tools etc..
How to Apply
Interested and qualified? Go to Kenya School of Government on external.jobapplications.ke to apply
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Source: MyJobMag