Company: Office of the Registrar of Political Parties
Location: Nairobi
Job Type: Full Time
Apply Before: 2026-09-01
Job Description
Duties and responsibilities
The specific duties and responsibilities will entail:
Receive incoming calls and respond to enquiries from members of the public relating to political parties, rallies and elections;
Liaise with relevant ORPP departments and staff to obtain accurate and relevant information required by callers;
Identify and escalate calls and enquiries from political parties, and the public that require immediate attention;
Identify common issues and frequently asked questions to inform areas where ORPP may need to strengthen its policies, procedures, public education mechanisms and/or legal framework; and
Maintain accurate and comprehensive records of all calls and conversations in the Call Centre database.
Person Specification
For appointment to this grade, a candidate must have: –
A Bachelors’ degree in any of the following fields: ICT, Communication, Laws, Public Administration, Education, Political Science or equivalent qualification from a recognized institution;
Certificate in computer applications;
Be a Kenyan citizen;
Have analytical skills;
Be competent in report writing;
Be willing to work anywhere within Kenya; and
Met the requirements of Chapter Six of the Constitution
Additionally, Call Centre Monitors must possess the following attributes:
Demonstrate the ability to retain knowledge and information and provide accurate responses to frequently asked questions;
Demonstrate a high level of attention to detail;
Demonstrate the ability to interact professionally with electors and members of the public with diverse personalities and maintain a positive demeanor, including when dealing with difficult or agitated callers; and
Be able to work effectively under pressure.
How to Apply
Applications should be submitted through the ORPP Jobs e-recruitment portal to be received not later than 1st September, 2026 Successful candidates shall be required to provide clearance from the following institutions: Ethics and Anti-Corruption Commission (EACC) Kenya Revenue Authority (KRA); Directorate of Criminal Investigations (DCI); Credit Reference Bureau (CRB); Higher Education Loans Board (HELB); Authentication and recognition of foreign degrees by the Commission for University Education where applicable. Interested and qualified? Go to Office of the Registrar of Political Parties on recruitment.orpp.or.ke to apply
Build your CV for free. Download in different templates.
Source: MyJobMag