Company: Mogo Finance
Location: Nairobi
Job Type: Full Time
Apply Before: 2026-07-15
Job Description
WHAT YOU WILL DO
Welcome calls to new customers
Early-stage debt collection reminders and follow-ups
Ongoing customer support through call, WhatsApp, and other channels
Assist in onboarding and training new team members as the product scales
Ensure that all interactions are aligned with Mogo’s tone of voice and customer experience standards
Coordinate with Loan Officers and Field Teams to ensure seamless customer onboarding and issue resolution.
Collaborate with the CRM teams to improve customer interaction flows
WHAT YOU NEED
Minimum 1 years’ experience in customer care, debt collection, or telesales — ideally in financial services, telco, or asset financing
Strong communication skills in English and Swahili
Experience working with CRM tools and call center systems
Ability to work independently, prioritize tasks, and thrive in a fast-paced environment
Strong organizational skills and attention to detail
ADDED ADVANTAGE:
Experience supporting financing or credit-based products
Background in launching or supporting new business units
How to Apply
Interested and qualified? Go to Mogo Finance on talent.sage.hr to apply
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Source: MyJobMag