Company: Standard Bank Group
Location: Nairobi
Job Type: Full Time
Apply Before: 2026-08-31
Job Description
Job Description
As a Customer Care Centre Officer, you will be responsible for: – Handling and resolving client queries and complaints across Email and Social Media channels with professionalism and efficiency
Managing investigations Levels 1 and 2 in accordance with established protocols and delivering high-quality service within agreed service standards whilst meeting performance targets and maintaining compliance with risk, regulatory, and operational requirements. Documenting all interactions accurately and escalating complex matters appropriately.
Qualifications
Type of Qualification:
First Degree
Experience Required
1-2 years
Experience in a customer service and sales role, preferably in a financial institution.
Demonstrated experience in handling customer interactions, resolving queries, and delivering service excellence.
Familiarity with customer relationship management systems and processes.
At least six months of experience working in a Contact Centre environment in the financial services sector.
Additional Information
Behavioural Competencies:
Articulating Information
Convincing People
Exploring Possibilities
Following Procedures
Interacting with People
Making Decisions
Showing Composure
Understanding People
Technical Competencies:
Active Listening
Difficult Calls Management
Electronic Communications & Devices
Inbound Phone Statistics
Query Resolution
Telephone Caller Handling
How to Apply
Interested and qualified? Go to Standard Bank Group on jobs.smartrecruiters.com to apply
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Source: MyJobMag