Company: Morsan HR Consulting
Location: Nairobi
Job Type: Full-time
Apply Before: 2026-09-28
Job Description
Morsan Hr Consulting client, Aspire Lending Limited, a growing and customer-focused organisation, is seeking a proactive, creative, and results-driven Customer Service & Digital Marketing Officer.
The successful candidate will help enhance customer experience, support sales growth, generate leads, and strengthen the organisation’s digital presence through effective customer engagement and digital marketing initiatives.
Key Responsibilities
Customer Service
Respond to customer enquiries via phone, email, WhatsApp, social media, and walk-in visits
Provide accurate information about products and services
Handle complaints professionally and ensure timely resolution
Follow up on customer requests and maintain strong customer relationships
Maintain and update customer records and databases
Digital Marketing
Manage Facebook, Instagram, TikTok, LinkedIn, X, and WhatsApp Business
Create, schedule, and publish engaging digital content
Monitor online engagement and respond promptly to enquiries
Generate leads through campaigns, promotions, and online activities
Support the development and implementation of digital marketing strategies
Track, analyse, and report on campaign performance
Sales Support
Generate and follow up on leads
Support marketing campaigns, activations, and promotional events
Implement customer retention and follow-up initiatives
Collaborate with internal teams to deliver a seamless customer experience
Qualifications and Experience
Diploma or Degree in Marketing, Business Administration, Public Relations, Communications, Sales and Marketing, or a related field
At least two years of experience in customer service, sales, digital marketing, or a related role
Experience managing social media platforms and digital campaigns is an added advantage
Proficiency in Microsoft Office applications
Strong understanding of customer engagement and digital marketing best practices
Key Skills
Excellent communication and interpersonal skills
Customer relationship management
Social media management and content creation
Copywriting and storytelling
Lead generation, sales, persuasion, and negotiation
Strong organisational, analytical, and reporting skills
Ability to multitask and work effectively under pressure
Basic graphic design skills are an added advantage
Creative, proactive, and results-oriented mindset
What We Offer
✅ Competitive remuneration package
✅ Career growth and professional development opportunities
✅ A dynamic and collaborative working environment
Requirements
Diploma or Degree in Marketing, Business Administration, Public Relations, Communications, Sales and Marketing, or a related field At least two years of experience in customer service, sales, digital marketing, or a related role Experience managing social media platforms and digital campaigns is an added advantage Proficiency in Microsoft Office applications Strong understanding of customer engagement and digital marketing best practices
Key Skills
Excellent communication and interpersonal skills Customer relationship management Social media management and content creation Copywriting and storytelling Lead generation, sales, persuasion, and negotiation Strong organisational, analytical, and reporting skills Ability to multitask and work effectively under pressure Basic graphic design skills are an added advantage Creative, proactive, and results-oriented mindset
How to Apply
Apply on CampusBiz Careers (account required)
Source: CampusBiz