Company: Styeverz Ltd
Location: Nairobi
Job Type: Full-time
Salary: KES 30000
Apply Before: 2026-11-08
Job Description
Key Responsibilities
· Respond promptly
to guest enquiries via Airbnb, Booking.com, and WhatsApp.
· Convert enquiries
into confirmed bookings
through timely and professional communication.
·
Manage guest check-in
and check-out processes, ensuring accurate access
information is shared.
· Handle guest concerns and complaints while coordinating resolutions with the UK operations team.
·
Follow up on guest reviews
and feedback to enhance the customer experience.
· Maintain accurate
records of all guest interactions and operational activities.
·
Work collaboratively with the client’s
existing operations team based in Bangladesh.
Job Requirements
·
Minimum 3 years’
experience in customer
service, preferably within
hospitality, travel, serviced apartments, or a similar
guest-facing environment.
·
Mandatory: Proven hands-on
experience using Airbnb
and/or Booking.com platforms.
·
Exceptional written and spoken English
with the ability
to communicate confidently and professionally
with UK-based guests.
·
Strong problem-solving skills
with the ability
to remain calm under pressure.
·
Highly organized, dependable, self-motivated, and able to work independently.
Working Arrangement
·
Fully remote (work from home).
·
Candidates must have their own computer, headset,
and reliable high-speed internet connection. This is
a non-negotiable requirement.
·
45 hours per week, spread
across 5 working
days, including 2 weekend days, in line with UK guest
activity. Working hours will be aligned with UK operations.
Requirements
Key Responsibilities · Respond promptly
to guest enquiries via Airbnb, Booking.com, and WhatsApp. · Convert enquiries
into confirmed bookings
through timely and professional communication. ·
Manage guest check-in
and check-out processes, ensuring accurate access
information is shared. · Handle guest concerns and complaints while coordinating resolutions with the UK operations team. ·
Follow up on guest reviews
and feedback to enhance the customer experience. · Maintain accurate
records of all guest interactions and operational activities. ·
Work collaboratively with the client’s
existing operations team based in Bangladesh. Job Requirements ·
Minimum 3 years’
experience in customer
service, preferably within
hospitality, travel, serviced apartments, or a similar
guest-facing environment. ·
Mandatory: Proven hands-on
experience using Airbnb
and/or Booking.com platforms. ·
Exceptional written and spoken English
with the ability
to communicate confidently and professionally
with UK-based guests. ·
Strong problem-solving skills
with the ability
to remain calm under pressure. ·
Highly organized, dependable, self-motivated, and able to work independently. Working Arrangement ·
Fully remote (work from home). ·
Candidates must have their own computer, headset,
and reliable high-speed internet connection. This is
a non-negotiable requirement. ·
45 hours per week, spread
across 5 working
days, including 2 weekend days, in line with UK guest
activity. Working hours will be aligned with UK operations.
How to Apply
Apply on BrighterMonday (account required)
Source: BrighterMonday