Company: Top Level Management Kenya
Location: Nairobi
Job Type: Full Time
Apply Before: 2026-08-27
Job Description
THE ROLE
As a Project Management Assistant, you will help coordinate projects from initial planning through implementation, customer training, go-live, and post-implementation support.
You will act as an important link between customers, developers, technicians, suppliers, and internal teams. You do not need to know everything on your first day – we are looking for someone who learns quickly, takes responsibility, communicates clearly, and maintains a positive attitude when solving problems.
KEY RESPONSIBILITIES
Assist in preparing project plans, timelines, task lists, and implementation schedules.
Follow up with developers, technicians, suppliers, customers, and other project stakeholders.
Track project tasks, deadlines, risks, dependencies, and outstanding customer requirements.
Provide customers with clear and timely project updates.
Maintain accurate project documentation, meeting minutes, action trackers, implementation checklists, and status reports.
Organise customer onboarding, system demonstrations, training sessions, testing, and go-live activities.
Help collect, verify, and organise customer information required for system setup and implementation.
Coordinate the escalation and resolution of implementation and customer-support issues.
Conduct regular follow-ups after go-live to confirm that customers are successfully using the system.
Assist in testing PayServe features and documenting bugs, customer feedback, and improvement requests.
Support the preparation of weekly project status reports for management.
Identify project delays or customer concerns early and escalate them appropriately.
Build positive, professional, and long-term relationships with customers.
WHAT WE ARE LOOKING FOR
Must have a Bachelor’s degree in either Project Management, Information Technology, Business Information Systems, Business Administration, Engineering, or a related discipline.
One to two years of relevant experience. Strong interns and recent graduates with evidence of responsibility and initiative are encouraged to apply.
Excellent written and spoken English. Strong Kiswahili communication skills are also important.
Strong organisation, coordination, follow-up, and time-management skills.
Confidence communicating with customers and different professional stakeholders.
A positive, solutions-oriented attitude and willingness to learn.
Ability to remain calm, respectful, and dependable when projects become demanding.
Strong attention to detail and commitment to completing assigned tasks.
Basic proficiency in Microsoft Excel or Google Sheets, Word or Google Docs, email, and presentation tools.
Ability to understand technology and explain it to non-technical users in simple language.
Willingness to attend customer sites and support implementations when required.
TECHNICAL KNOWLEDGE THAT WILL BE AN ADVANTAGE
You are not expected to be a software developer. However, familiarity with any of the following will be helpful:
SaaS platforms or property-management systems.
Project-management tools such as YouTrack, ClickUp, Trello, Jira, Asana, or Monday.com.
Customer-support, ticketing, CRM, or help-desk systems.
Software testing and bug reporting.
Mobile applications, web applications, APIs, or system integrations.
Digital payments, M-Pesa, smart meters, IoT devices, accounting systems, or access-control solutions.
WHAT SUCCESS WILL LOOK LIKE
Within your first few months, you should be able to:
Keep project plans, action trackers, and documentation consistently updated.
Follow up on assigned actions without requiring constant supervision.
Communicate professionally and confidently with customers.
Coordinate onboarding, training, testing, and go-live activities.
Identify project risks and delays before they become major problems.
Take responsibility for smaller implementations and gradually manage projects independently.
THE PERSON WHO WILL THRIVE AT PAYSERVE
You will enjoy this role if you:
Take ownership instead of waiting to be reminded.
Enjoy working with both people and technology.
Ask questions when something is unclear.
Learn quickly and respond positively to feedback.
Communicate problems early and propose possible solutions.
Are comfortable working in a fast-moving startup environment where priorities may change.
Want to build a long-term career in project management, customer success, product operations, or technology implementation.
WHY JOIN PAYSERVE?
Gain practical experience delivering real technology and automation projects.
Work directly with experienced technology, business, and project leaders.
Receive hands-on training in project coordination, customer management, SaaS, payments, system integrations, and smart-property technology.
Grow toward independently managing projects and customer accounts.
Join an ambitious African technology company solving practical problems in the property sector.
How to Apply
Send your CV and a brief cover note explaining: office@toplevelmanagement.co.ke Why you are interested in this position. An example of a project, event, assignment, or responsibility you successfully coordinated. How you would handle a customer whose project has been delayed. Application subject: Application – Project Management Assistant Only shortlisted candidates will be contacted. Interested and qualified? Go to Top Level Management Kenya on www.linkedin.com to apply
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Source: MyJobMag