Company: Inkomoko
Location: Nairobi
Job Type: Full Time
Apply Before: 2026-08-04
Job Description
Job Summary
The UI/UX Engineer plays a critical role in creating intuitive, accessible, and engaging digital experiences that enable entrepreneurs, field teams, and partners to interact seamlessly with Inkomoko’s digital products. Reporting to the Head of Products and Innovation and working closely with Product Managers, Software Engineers, and business stakeholders, the role is responsible for translating user needs into scalable, human-centered digital experiences that drive adoption, efficiency, and measurable business impact across multiple countries.
Key responsibilities
Product Discovery & Customer Experience 30% time
Participate in product discovery sessions to understand business problems and user needs.
Conduct customer journey mapping across digital and offline touchpoints.
Develop user personas and behavioral segmentation.
Identify customer pain points and translate them into design opportunities.
Support Product Managers in validating hypotheses through user research and experimentation.
Design and Functionality for Users 60% time
Identify gaps and challenges in UI/UX and propose improvements for change, working through the development process with end users
Gather and evaluate user requirements in collaboration with product managers and developers
Illustrate design ideas using storyboards, process flows and sitemaps
Design graphic user interface elements, like menus, tabs and widgets
Build page navigation buttons, search/input fields
Develop UI mockups and prototypes that clearly illustrate how sites/apps function and look, present to stakeholders for feedback, and iterate as needed based on feedback and functionality.
As we expand into new geographies, conduct user research and product testing with new market segments
Proactively and effectively communicate to project sponsors
Work closely with developers to implement the approved designs and approaches
Develop and maintain Inkomoko’s enterprise Design System, including reusable UI components, interaction patterns, accessibility standards, typography, icons, and branding guidelines.
Ensure consistency across all digital products and platforms.
Design responsive experiences optimized for web, mobile, tablet, USSD, and low-bandwidth environments.
Apply accessibility standards WCAG to ensure products are usable by people with varying literacy levels and abilities.
Use analytics and usability metrics to continuously improve user experiences.Identify and troubleshoot UX problems e.g. responsiveness
Coordinate with the QA Analyst for generating insights on any usability issues
Adhere to Inkomoko style standards on fonts, colors and images
Use Asana and Jira to record project status and documentation
Other User Experience Supports 10% time
Serve as the in-house expert in user experience, including supporting other staff to work HCD processes to create better user experiences even non-tech ones
Coordinate with other colleagues for project prioritization along the IT Roadmap
Support and backup other IT colleagues as needed and other duties as assigned
Proactively identify development needs and raise those for plans for approval and implementation
Troubleshoot for all users, particularly for high-value users like directors
Requirements
At least 5 years experience with creating user experiences in digital interfaces
Previous experience working with low-digital literacy clients in rural areas in East Africa
Coding experience preferred in our stack: Python, XML, Javascript, Postgresql
Great communication skills with a diverse team
A champion of HCD with lots of empathy
Commitment to fixing the problem, not promoting one solution
Graphic design skills and experience building wireframes and storyboards
Fluent in written and spoken English, plus at least one other East African language.
Education
Bachelor’s degree in User Experience UX Design, Human-Computer Interaction HCI, Interaction Design, Information Technology, Computer Science, Computer Engineering, Graphic Design, Digital Design, or a related field.
Advanced proficiency in industry-standard UI/UX design and prototyping tools such as Figma preferred, Sketch, Adobe XD, Adobe Creative Suite, or equivalent.
Demonstrated knowledge of Design Thinking, User-Centered Design UCD, Information Architecture, Interaction Design, and Accessibility Standards WCAG.
Experience with responsive and mobile-first design principles and designing for web and mobile applications.
Understanding of front-end technologies HTML, CSS, JavaScript to facilitate effective collaboration with Software Engineering teams preferred but not mandatory.
Professional certification in Google UX Design, Nielsen Norman Group NN/g, Human-Computer Interaction HCI, Design Thinking, or equivalent is an added advantage.
Master’s degree in Human-Computer Interaction, Interaction Design, Computer Science, Information Systems, Digital Innovation, Engineering, or a Business-related field is an added advantage.
How to Apply
Interested and qualified? Go to Inkomoko on apply.workable.com to apply
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Source: MyJobMag