OverviewThe Electricity Supply Corporation of Malawi (ESCOM) Limited is incorporated under the Companies Act of the Laws of Malawi. Its core business is to procure, transmit and distribute electric power in Malawi as well as manage System Market Operations and Single Buyer in Malawi.ESCOM is inviting applications from suitably qualified candidates to fill the following vacant positions currently existing in the Optic Fiber Directorate of the Corporation. 1) Chief Engineer – Operations (1 Position)
Grade: ES5
Location: Blantyre
Supervised by : DirectorPurpose of the JobTo design, manage, and optimize business operations to ensure reliable, secure, and high-performing services.Roles and ResponsibilitiesOverseeing designing of the ISP’s network infrastructure, including core, distribution, and access layers.Performance ManagementDeveloping a long-term technology roadmap to keep the ISP competitive.Staying updated on industry trends and evaluating the adoption of new technologies like loT, Al/ML, and edge computing.Budgeting for operations.Implementing robust security measures to protect the network from cyber threats.Ensuring that network complies with industry regulations and standards (e.g., GDPR, FCC regulations).Developing and testing disaster recovery and business continuity plans.Managing relationships with hardware and software vendors, service providers, and contractors.Providing regular updates to senior management and stakeholders on network performance and projects.Implementing automation tools to streamline network operations and reduction in manual intervention.Attributes and competenciesIn-depth understanding of networking protocols such as TCP/IP, BGP, OSPF, and MPLS.Hands-on experience with network hardware and software, including routers, switches, firewalls, SDN, NFV, fibre optics, wireless, data centres and cloud networkingDemonstrates strong team management, mentoring, and excellent interpersonal and communication skills.Possesses strong analytical and troubleshooting skills with the ability to align technical operations with business goals and adopt emerging technologies.Competent in project managementMinimum Qualifications and ExperienceBachelor’s Degree in either Electrical Engineering, Computer Science, Information Technology, Telecommunications, Computer Engineering, Electronics, Information Management/CCNA5 Years relevant work experienceRegistered Engineer with ICTAM/MEICertification in network security is desired. 2) Chief Sales and Marketing Officer (1 Position)
Grade: ES5
Location: Blantyre
Supervised by: DirectorPurpose of the JobTo drive revenue growth, improve customer experiences, and foster strategic relationships by coordinating commercial objectives with technology improvements and customer needs.Roles and ResponsibilitiesDeveloping and implementing commercial strategies to meet revenue targets for both enterprise and residential clients.Determining new revenue streams, such as value-added services (cloud storage, cybersecurity, lot solutions) or wholesale agreements.Analysing industry trends and competition activity to establish OFC as a market leader.Managing the sales team ensuring they meet or exceed targets for customer acquisition and retentionDeveloping and maintaining stakeholder relationships with significant enterprise clientsNegotiating lucrative contracts and collaborations with content suppliers, cloud service providers, and OTT platforms.Increasing brand visibility through digital marketing, sponsorships, and community engagement.Ensuring that the customer experience is seamless, from acquisition to on boarding and ongoing support.Identifying co-marketing opportunities with related brands.Negotiating peering arrangements performance and lower expenses. to increase networkAttributes and competenciesStrong grasp of telecom/ISP revenue models, market dynamics, and experience in financial management and budget allocation.Proven ability to drive revenue through innovative sales strategies and digital marketing tools like Google Ads and Salesforce.Skilled in leading cross-functional and geographically dispersed teams across sales, marketing, and customer service.Proficient in using analytics for customer segmentation, churn analysis, and strategic planningMinimum Qualifications and ExperienceBachelor’s Degree in either Marketing, Customer Services, Business Administration or Engineering5 Years relevant experience in Marketing or Customer ServicesRegistered with CIM. 3) Senior Engineer – Operations (1 Position)
Grade: ES6
Location: Blantyre
Supervised by : Chief Engineer OperationsPurpose of the JobTo ensure continuous and secure network operations by monitoring performance, responding to incidents, enforcing processes and proactively resolving issues.Roles and ResponsibilitiesOverseeing network performance using NOC tools to detect and resolve issues proactively.Ensuring 24/7 network availability and responding to alerts in real-time.Analyzing network traffic patterns to identify potential bottlenecks or anomalies.Acting as the first point of contact for network-related incidents and outages.Troubleshooting and resolving issues related to routers, switches, firewalls, and servers.Planning and executing network upgrades to improve performance and scalability.Ensuring compliance with change management processes to minimize disruptions.Implementing access controls and encryption protocols to protect sensitive data.Ensuring compliance with industry standards and regulatory requirements.Maintaining detailed records of network configurations, incidents, and resolutions.Generating performance reports and trend analyses to identify areas for improvement.Documenting Standard Operating Procedures (SOPs) for NOC operations.Providing technical guidance and support to cross-functional teams.Attributes and competenciesProficient in core networking protocols (e.g., TCP/P, BGP, OSPF, MPLS) and technologies.Skilled in using network monitoring tools and managing firewalls, VPNs, and load balancers.Strong ability to analyse network data, identity trends, and resolve complex issues efficiently.Capable of clearly conveying technical concepts to non-technical stakeholders.Minimum Qualifications and ExperienceBachelor’s Degree in either Electrical Engineering, Telecommunications, Electronics, Computer Science4 Years relevant work experienceRegistered Engineer with MEI/ICTAMCertification in Network security shall be an added advantage. 4) Senior Engineer – Projects (1 Position)
Grade: ES6
Location: Blantyre
Supervised by: Chief engineer OperationsPurpose of the JobTo plan, manage and implement projects within budget, and with quality standards.Roles and ResponsibilitiesDefining the project’s scope, objectives, and deliverables in partnership with stakeholders.Developing project plans that include schedules, resource allocations, and budgets.Identifying potential risks and developing mitigation methods.Leading cross-functional teams (e.g., engineers, contractors, and vendors) to complete project objectives.Tracking project progress against milestones and modifying plans as needed.Ensuring compliance with quality standards, safety practices, and regulatory requirements.Offering technical advice and assistance to engineering teams.Evaluating and approving designs, specifications, and technical documents.Resolving technical issues that may develop throughout project execution.Serving as a primary point of contact for clients, vendors, and internal stakeholders.Providing regular project updates and presentations to Management.Managing stakeholder expectations and ensuring that they are in line with project goals.Keeping track of project expenses and ensuring they are within budget.Negotiating contracts with suppliers and contractors to find cost-effective solutions.Attributes and competenciesStrong background in engineering with experience in project management tools,Expert in project management softwareSkilled in leading and motivating cross-functional teams to achieve project goals.Capable of analysing complex data and making informed, effective decisions.Excellent communication skills and a strong commitment to safety protocols.Minimum Qualifications and ExperienceBachelor’s Degree in either Electrical Engineering, Telecommunications, Computer Engineering, Electronics, Information Technology4 Years relevant experienceRegistered Engineer with MEI/ICTAMThose with project management qualifications on top of the above will have an added advantage. 5) Senior Engineer – Data Center (1 Position)
Grade: ES6
Location: Blantyre
Supervised by : Chief Engineer OperationsPurpose of the JobTo design, maintain, and optimize the power infrastructure for the data centers.Roles and ResponsibilitiesReporting on data centre performance and suggesting improvements.Creating and maintaining disaster recovery plans to ensure data centre resilience.Managing data centre infrastructure, such as servers, storage, networking, and cooling systems.Planning for scalability and redundancy to meet future growth while maintaining high availability.Overseeing Monitoring and maintenance of power systems (e.g., UPS, generators), cooling systems (e.g., CRAC units), and network infrastructure.Performing preventive maintenance on a regular basis.Optimizing Power Usage Effectiveness (PUE) and Cooling Efficiency to save energy and money.Implementing automation technologies (such as DCIM software) to enable real-time monitoring and administration.Ensuring that data centre infrastructure meets minimum security requirements.Protecting sensitive data, setting up access controls, firewalls, and encryption.Performing frequent security audits and vulnerability assessments.Testing and validating backup and failover mechanisms to reduce downtime during disruptions.Collaborating with IT teams, vendors, and business units to align data centre operations with organizational requirements.Attributes and competenciesDeep knowledge of data centre technologies (e.g., servers, storage, power, networking, virtualization).Proficiency in power and cooling systems (e.g., UPS, PDUs, CRAC units).Familiarity with cloud platforms (e.g., AWS, Azure) and hybrid cloud architectures.Strong troubleshooting skills.Ability to explain technical concepts to clients, colleagues, and management, both verbally and in writing.Understanding and following safety protocols to prevent accidents while working with potentially hazardous equipment.Efficiently managing workload and completing tasks within deadlines.Minimum Qualifications and ExperienceBachelor’s Degree in any of the following: Electrical Engineering, Telecommunications, Computer Engineering, Electronics, Information Technology4 Years relevant work experienceCertification in cybersecurity is desired.Registered Engineer with MEI/ICTAM. 6) Senior Sales and Marketing Officer (1 Position)
Grade: ES6
Location: Blantyre
Supervised by: Chief Sales and Marketing OfficerPurpose of the JobTo generate revenue growth and sales strategies, manage relationships with customers, identify new business possibilities, close deals, and guarantee client satisfaction in order to meet business sales targets.Roles and ResponsibilitiesDeveloping and implementing sales strategies to achieve revenue targets and expand market share.Identifying new business opportunities and target markets for growth.Conducting market research to understand customer needs, competitor activities, and industry trends.Building and maintaining relationships with key clients and stakeholders.Leading the end-to-end sales process, from prospecting to closing deals.Negotiating contracts and agreements to secure profitable deals.Managing and mentoring a team of sales professionals to achieve individual and team targets.Fostering a culture of collaboration and continuous improvement within the sales team.Tracking sales performance against targets and providing regular reports to Management.Coordinating with finance to ensure accurate pricing, invoicing, and revenue recognition.Ensuring a high level of customer satisfaction through regular follow-ups and support.Developing customer loyalty programs to enhance retention and repeat business.Attributes and competenciesProven ability to lead, mentor, and drive sales teams to achieve outstanding results.Skilled in negotiating deals and successfully closing sales.Deep understanding of customer needs with a strong commitment to delivering value.Uses sales data and market trends for strategic decisions, coupled with excellent communication skills for both internal and external collaborationMinimum Qualifications and ExperienceBachelor’s Degree in either Marketing, Customer Services, Business Administration or Engineering4 Years relevant work experienceRegistered with CIM. 7) Senior Human Resources and Administration Officer (1 Position)
Grade: ES6
Location: Blantyre
Supervised by: DirectorPurpose of the JobTo provide leadership in human resource and administration functions.Roles and ResponsibilitiesPreparing employment contracts in coordination with departmental heads and ensure alignment with HR policies and labor laws.Overseeing recruitment, placement, performance management, and staff movements such as promotions, transfers, and dismissals.Planning, coordinating, and evaluating staff training and development initiatives.Managing staff leave, advances, loans, entitlements, and welfare programs including payroll administration.Interpreting and implementing HR practices, regulations, and legal requirements.Developing and enforcing administrative policies and procedures, managing office facilities, furniture, and inventory.Organizing internal and external events and monitoring office space allocations.Providing secretarial support to the Disciplinary CommitteeEnsuring timely payment of utility expensesAttributes and competenciesImpeccable skills in Microsoft office packages (Excel, Word, PowerPoint etc.)Effective verbal and written communication skillsAbility to operate effectively both independently and as part of a teamGood understanding of labor laws governing employment in MalawiMinimum Qualifications and ExperienceBachelor’s Degree in Human Resource Management, Public Administration, Business Administration from an accredited UniversityBe a registered member of a Professional Body e.g., IPMM4 years’ relevant practical experience. 8) Sales and Marketing Officer (2 Positions)
Grade: ES7
Location: Blantyre and Lilongwe
Supervised by: Senior Sales and Marketing OfficerPurpose of the JobTo identify potential clients, provide products or services, and close sales to help the business develop.Roles and ResponsibilitiesBuilding and maintaining strong relationships with existing clients and new prospects.Conducting product demonstrations and presentations to showcase value propositions.Attending to client inquiries and providing tailormade solutions.Identifying potential customers through cold calling, networking, and digital channels.Maintaining a pipeline of prospects and tracking of progress using CRM.Managing the end-to-end sales processNegotiating terms, pricing, and contracts to secure profitable agreements.Ensuring timely follow-ups to move prospects through the sales funnel.Providing information about industry trends, competitor activities, and customer preferencesMaintaining accurate records of sales activities, client interactions, and deals in the CRM system.Preparing regular reports on sales performance, pipeline status, and revenue forecasts.Working closely with marketing to align sales efforts with promotional campaigns.Attributes and competenciesSkilled in negotiation, persuasion, and deal closure across B2B or B2C environments.Strong verbal and written communication skills with the ability to present ideas confidently.Deep understanding of customer needs and a commitment to delivering tailored value.Experienced in analysing sales data to spot trends and opportunities, with working knowledge of CRM and sales automation toolsMinimum Qualifications and ExperienceBachelor’s Degree in either Marketing, Customer Services, Business Administration or Engineering3 Years relevant work experienceRegistered with CIM. 9) Engineer – Data Center (1 Position)
Grade: ES7
Location: Blantyre
Supervised by: Senior Engineer – Data centerPurpose of the JobTo help in designing, maintaining, and optimizing the power infrastructure of data centers.Roles and ResponsibilitiesOverseeing the installation of power distribution systemsPlanning for redundancy and failover mechanisms to ensure 24/7 uptime.Integrating energy sources to ensure power sustainability.Conducting regular inspections and maintenance of power systems to prevent failures.Diagnosing and resolving power-related issuesMonitoring Power Usage Effectiveness (PUE) and implementing strategies to reduce energy consumption.Implementing dynamic power management to allocate resources based on workload demands.Ensuring compliance with electrical codes.Conducting risk assessments and implement emergency response plans for power failures.Monitoring power usage and system performance using DCIM tools.Attributes and competenciesIn-depth knowledge of electrical engineering concepts including AC/DC systems, three-phase power, UPS systems, generators, and power distribution networks.Familiar with renewable energy systems, energy storage solutions, and analyzing power usage data for optimization.Strong ability to quickly resolve power-related issues and strictly adhere to safety protocols when handling hazardous equipment.Capable of clearly explaining complex technical concepts to nontechnical stakeholders.Minimum Qualifications and ExperienceBachelor’s Degree in Electrical Engineering or Mechanical Engineering3 Years relevant experienceRegistered with MEl. 10) Procurement and Asset Disposal Officer (1 Position)
Grade: ES7
Location: Blantyre
Supervised by: DirectorPurpose of the JobTo provide operational procurement and asset disposal leadership and ensure that procurement is processed in line with the Public Procurement and Disposal of Assets Act 2017 and other related regulations.Roles and ResponsibilitiesDrafting and managing procurement contracts for goods, works, and services, including all related administration tasks.Implementing, monitoring, and recommending updates to procurement and asset disposal policies, procedures, standards, and regulations.Coordinating the procurement process by preparing bid documents, bid openings and evaluations, and liaising with requisitioning Divisions for accurate specifications.Producing supplier performance reports, preparing official minutes and reports for relevant committees, and providing procurement and asset disposal advice to staff and managementMinimum Qualifications and ExperienceBachelor’s Degree in either Procurement and Supply, Supply Chain Management, Procurement and Logistics, Purchasing and Supply3 years’ relevant work experienceBe a registered member of a Professional Body e.g., MIPS 11) Engineer – Presales (2 Positions)
Grade: ES7
Location: Blantyre and Lilongwe
Supervised by: Senior Sales and Marketing OfficerPurpose of the JobProvides the technical expertise required to win business and delight clients. By combining technical knowledge and sales skills, the role ensures that customers obtain solutions that meet their needs while also generating revenue development for the business. As technology advances, the function will remain critical in bridging the gap between technical capabilities and customer needs.Roles and ResponsibilitiesActing as the technical point of contact for potential customers during the sales process.Understanding customer requirements and proposing tailored solutions that align with their needs.Conducting product demonstrations and proof of concept (PoC) sessions to showcase the value and functionality of the product or service.Customizing demonstrations to highlight features that are most relevant to the customer’s use.Collaborating with the sales team to create technical proposals, RFPs (Request for Proposals), and RFIs (Request for Information).Developing solution architectures and system designs that meet customer requirements.Ensuring proposals are technically accurate, feasible, and aligned with the customer’s goals.Building strong relationships with potential customers by demonstrating technical expertise and understanding their business challenges.Training the sales team on technical aspects of the product or service to improve their ability to sell effectively.Developing technical documentation and sales enablement tools to support the sales process.Attributes and competenciesStrong knowledge of data centre, VPN, ISP products and services, telecom industry standards, and emerging technologies.Ability to understand client needs and effectively match them with product value propositions.Excellent presentation skills and the ability to explain technical concepts clearly to non-technical audiences.Skilled in diagnosing technical issues and collaborating effectively with sales, engineering, and customer teams.Minimum Qualifications and Experience Bachelor’s Degree in either Computer Engineering, Information Technology, Information Management, Computer Science, Telecommunications3 Years relevant work experienceRegistered Engineer with ICTAM or CIM. 12) Engineer – Transmission (1 Position)
Grade: ES7
Location: Lilongwe
Supervised by : Senior Engineer TransmissionPurpose of the JobTo develop and implement end-to-end solutions that are consistent with business objectives and technological requirements.Roles and ResponsibilitiesPlanning and designing telecommunications systems, including voice, data, and wireless networks, ensuring they meet organizational needs.Performing routine maintenance tasks, such as backups, security updates, and hardware maintenance, to keep systems running smoothly.Diagnosing and resolving network and system issues, and providing technical support to end-users.Upgrading systems and infrastructure to keep up with technology advancements.Ensuring systems and networks compliance with regulations.Working with cross-functional teams to develop and optimize network architecture and integrate new technologies.Diagnosing and resolving complex network and system issues.Attributes and competenciesProficient in data centre technologies, cloud platforms (e.g., AWS, Azure), automation tools, and monitoring solutions.Holds relevant certifications such as AWS Certified Solutions Architect, Microsoft Azure Solutions Architect, or TOGAF.Skilled in analysing complex requirements, designing efficient solutions, and managing large-scale, cross-functional projects.Strong interpersonal skills for stakeholder engagement and adherence to safety protocols when working with hazardous equipment.Proven problem-solving skills with experience and background in solving complex design, network, and circuit problems and issues.Good interpersonal, negotiation and communications skillsRegistered with MEIMinimum Qualifications and ExperienceBachelor of of Science in either Electrical Engineering, Telecommunications or Electronics3 Years relevant work experienceRegistered with MEI. 13) Engineer – Billing (1 Position)
Grade: ES7
Location : Blantyre
Supervised by: Senior sales and Marketing OfficerPurpose of the JobResponsible for managing billing systems and processes within the business and ensuring accurate and efficient billing for services offered by OFC.Roles and ResponsibilitiesAnalysing specifications and contracts to determine billing requirements.Generating and submitting accurate invoices to clients or stakeholders.Ensuring invoices align with milestones, deliverables, or contractual terms.Reviewing and interpreting contracts to ensure billing compliance.Tracking variations, change orders, and additional work to update billing accordingly.Preparing bills of quantities (BOQ) for accurate billing.Collaborating with technical and finance teams to gather billing-related data.Resolving discrepancies or disputes related to billing.Maintaining detailed records of billing activities, payments, and project progress.Ensuring billing processes comply with legal, regulatory, and organizational standards.Addressing client queries related to invoices and payments.Attributes and competenciesStrong knowledge of telecommunications principles combined with project management expertise.Proficiency in billing software, accounting tools, and advanced MS Excel skills.Analytical, detail-oriented mind-set with solid understanding of contracts, legal terms, and financial regulations.Excellent communication and negotiation skills supported by accounting knowledge.Minimum Qualifications and ExperienceBachelor’s Degree in either Statistics, Mathematics, Computer Engineering, Information Technology, information Management/Computer Science, Telecommunications3 Years relevant experience in IT/CT/Computer Science/Information Systems/Data ScienceProfessional registration with any professional bodies applicable. 14) Senior Technician Transmission (1 Position)
Grade: ES9
Location: Mangochi
Supervised by: Engineer, TransmissionPurpose of the JobTo assist in installation, maintenance, and repair of fibre optic cables for high-speed data transmission and communication infrastructure.Roles and ResponsibilitiesInstalling, testing, troubleshooting, and repairing fiber optic systems to ensure proper function and alignment.Maintaining detailed records of infrastructure, anomalies, and corrective actions;Conducting regular inspections and upgrades.Working closely with project managers and engineering teams to optimize network operations.Providing training and technical support to junior technicians and team members.Minimum Qualifications and ExperienceDiploma in Electrical and Electronics Engineering, Telecommunications or ICT3 years’ relevant work experience. 15) Technician – Operations (4 Positions)
Grade: ES10
Location: Blantyre
Supervised by: NOC EngineerPurpose of the JobThe role is responsible for monitoring and troubleshooting network infrastructure to ensure optimal performance and minimal downtime. NOC Technician serves as the central hub in OFC network systems and telecommunications networks.Roles and ResponsibilitiesContinuously monitoring network performance and systems using specialized tools and sottwareIdentifying and responding to alerts, anomalies, or outages in real-time.Troubleshooting and resolving network issues, including connectivity problems, hardware failures, and software malfunctions.Escalating complex issues to senior engineers or specialized teams when necessary.Maintaining detailed logs of incidents, resolutions, and network performance metrics.Ticketing managementGenerating reports on network uptime, performance, and incident trends.Providing technical support to internal teams or external customers experiencing network-related issues.Attributes and competenciesStrong understanding of networking concepts.Familiarity with network monitoring tools.Knowledge of network hardwareBasic understanding of operating systems and server management.Ability to diagnose and resolve network issues quickly and efficiently.Strong analytical skills to interpret data and identify trends.Excellent verbal and written communication skills to interact with team members and customers.Keen attention to detail to identify and address potential issues before they escalate.Ability to prioritize tasks and manage time effectively in a fast-paced environment.Minimum Qualifications and ExperienceDiploma in Information Communication Technology2 Year’s relevant work experience in ICT, Telecommunications or Information Systems.16) Technician – Transmission (2 Positions)
Grade: ES10
Location: Blantyre & Lilongwe
Supervised by: Engineer, Transmission.Purpose of the JobTo facilitate the installation, maintenance, and repair of fibre optic cables for high-speed data transmission and communication infrastructure.Roles and ResponsibilitiesInstalling fibre optic systems and ensuring their proper function and alignment.Testing and troubleshooting issues with the fibre network and implementing necessary repairs or adjustments.Conducting regular inspections and performing system upgrades as required to meet evolving technological standards.Coordinating with project managers and other engineering staff to streamline network operations.Minimum Qualifications and ExperienceDiploma in either Electrical Engineering, Telecommunications or Electronics3 years’ relevant work experienceAPPLICATION METHOD:Hard Copies in an envelope clearly indicating the position applied for on top.ATTACHMENTS: Application Letter, Curriculum Vitae with traceable referees and Copies of CertificatesCLOSING DATE: Wednesday, 25th June 2025.ADDRESSED TO :Director of Human Resources and Administration,
ESCOM House,
P. O. Box 2047,
Blantyre.Only candidates possessing accredited Qualifications will be considered for interviewsESCOM Ltd is an equal opportunity employer.
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