Website Emtel Ltd (currimjee group)
29th May 1989 – Emtel Ltd became the first mobile telephony operator in the southern hemisphere. This major step in Mauritian telecommunications history took place under the aegis of The Currimjee Jeewanjee Group, one of the leading groups in Mauritius. From a mobile company, Emtel has evolved into a one-stop shop for all your telecommunications needs, offering a wide range of products and services for individuals, enterprises and homes. Emtel’s innovations include the first 3G network in Africa in 2004. Since 27th April 2015, Emtel holds a partnership with Airtel, India’s leading provider of prepaid & postpaid, wireless internet, broadband, fixed line, digital TV and mobile services. Today with 4G and FTTB services, it is one of the most technologically advanced operators in Africa. Emtel also offers Internet and international connectivity solutions via undersea Optical fibre and state-of-the-art Tier 3 compliant Data Centre Services. In June 2015, Emtel launched the first Fibre Through The Air (FTTA) of the region, thus providing Unlimited internet to the home with fibrelike internet access services, where no underground cabling is required. With FTTA, Emtel truly becomes today a one-stop shop for the whole family and for the business. 10, Ebene Cybercity, Ebene, Mauritius +230 729 5400
A Customer Relationship Assistant manages customer interactions, resolves inquiries, maintains accurate records, supports sales and service teams, follows up on feedback, and helps build positive relationships by ensuring timely communication and efficient customer service practices.
Main Duties and Responsibilities:Telecalling of customers to inform them of their due amount for Postpaid Mobile & AirboxRetention of both Prepaid & Postpaid Airbox CustomersAcknowledge emails from the different touch points related to Airbox/ Mobile retentionsFollow-up and closure of cases escalated to the CLM team on CRM/ iCRMWelcome calls to Airbox customers to build relationships with the customersResolve queries or complaints during outbound callsCarry out surveys to collect Voice of CustomersWork on related projects based in CLM, KYC and BlinkReporting on Retention activities, dunning calls and any other required reportsAchieve set KPI targets Required Qualifications and Experience:Minimum HSC holder One (1) year of experience will be an advantage in related fieldRequired Skills and Aptitudes:Customer focus and good interpersonal skillsExcellent communication skills in both French and EnglishGood knowledge of Microsoft Office ToolsTeam oriented personAbility to work in a fast-moving environment and deliver results within deadlinesBy submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy).Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.
10, Ebene Cybercity, Ebene, Mauritius
Phone: +230 729 5400
Apply Via:
careers@emtel.com
To apply for this job email your details to careers@emtel.com