Website Alentaris Recruitment Ltd
Alentaris is a Recruitment and HR consulting agency assisting organizations in meeting today’s complex human capital challenges by providing integrated solutions to our clients. We have been working with a wide variety of clients in Mauritius, Sub-Saharan Africa and internationally for the past twenty-three (23) years. Our solutions, advice and guidance are uniquely designed and shaped around your exact requirements, your culture and the business challenges that you currently face. Hence, we address your business need directly, considering your organization's processes and your people’s needs as part of the whole picture. The Factory, Vivéa Business Park, Moka, Mauritius 405 7100 / 4057100
Our client in the education and migration services is seeking to recruit a Customer Relationship Support.
Responsibilities:Be the first point of contact to the customers.Making follow up calls and set up appointments.Communicating with existing clients via Whats app, email and phone calls.Keep Customer records up to date on the CRM.Assist Case Managers in successfully building clients cases in a timely and efficient manner.VET documents and prepare statements to support clients application.Follow-up with clients on outstanding documentation.Preparation of Online submission for Visa Applications.Data entry and file submission management through Government Online portals.Responding promptly and effectively to clients and reporting line queries via phone, messages & emails.Collaborate with other team members in the business for an effective and positive outcome of client cases.Participate to social media marketing when required.Participate actively to radio and newspaper interviews when required.Profile:HSC/Bachelor Degree1 year experience in Customer Service.A flexible and adaptable attitude.Great diligence and a can do attitude.Excellent written and verbal communication skills both in English and French.Excellent organizational and time management skills.Capable to work individually after training session.Able to take initiative when decision making is required.Proficient in English and French.Proficient with Microsoft Office suite, Zoom and Teams.Dress in a tidy and well-groomed manner and wear any uniform or company branded clothing when requested.
The Factory, Vivéa Business Park, Moka, Mauritius
Phone: 405 7100 / 4057100
Apply Via:
recruitment@alentaris.com
To apply for this job email your details to recruitment@alentaris.com