Website Mauritius Union Group
MUA offers an enriching, unique and collaborative work experience. If you believe in results and are looking for challenges, Don't wait and join us today!MUA operates within the financial services industry specialising in short-term and long-terminsurance, offering corporate and individual clients an array of pension, investment, savings andstockbroking solutions.The group comprises five subsidiaries. MUA Life Ltd, MUA Pension Ltd, MUA Mutual Fund Ltd andMUA TransAfrica Holdings Ltd are fully owned subsidiaries. The group also owns an 80% stake inMUA Stockbroking Ltd.MUA Life Ltd is our subsidiary dedicated to life insurance products. MUA Pension specialises in theimplementation and management of pension funds for enterprises. MUA Mutual Fund is a fundmanagement company which focuses on two collective investments schemes. MUA Stockbrokingprovides stockbroking services and is a member of the Stock Exchange of Mauritius Ltd.Since 2014, MUA is also present in East Africa through its acquisition of MUA TransAfricaHoldings Ltd. With headquarters in Nairobi (Kenya) the subsidiary also has offices in Tanzania,Uganda and Rwanda. 4, Léoville L`homme Street, Port Louis, Mauritius 2075500
To provide assistance and exceptional service to customer
Job SummaryTo provide assistance and exceptional service to customer by resolving issues, attend query, give accurate information and ensuring a positive customer experience.Main ResponsibilitiesHandle customer requests within set timelines.Mails replied on the same day (20-25).Calls attended on the spot (15-20).Ensure that follow ups are done and final reply are sent within the KPI set.Client queries are attended within maximum 2 days (Calls and Mails).Daily follow-up ▪ Accurately log interactions and complete documentation.No Renewal / Name not on system.Be part of the Front-Line desk.Send Letters / Remittance / Filling.Proper planification to avoid delays. Ensure that clients/Brokers/Agent/ Internal Cluster requirements are properly informed, updated about the status of their queries.No outstanding queries pending more than 2 days.Identify recurring issues and suggest service improvements.Follow up of No renewal/Name not on system twice weekly and update record accordingly ▪Be a front-line officer.Make sure that letters are sent to the right addressee.Maintain high customer satisfaction scores.Entail a good customer service level.A good manipulation of our ‘Terms & Conditions’ which a basic knowledge of the Medical Protocol.Able to write and send professional & standard emails.Good knowledge of the system and process flow.Customer oriented and proactiveness.Proactively attend to customer queries (Walking client, over the phone and by email) ▪ Ensure professionalism during exchanges (both verbal and written) with other departments, clients, agents, brokers be properly informed/updated about the status of their queries ▪ Display good communication and email writing skills.Work in collaboration with the Claims Handler for all follow up and queries. Deliver timely, accurate, and courteous responses to customer inquiries.Work effectively with other departments to solve customer problemsJob RequirementsHSC/Baccalaureate with at least 2 years relevant working experienceProactive with the aptitude to work in a collaborative environmentAdaptability to changeAbility to work under pressure and according to tight deadlines Computer literateExperience in the Claims handling and Insurance Terms and ConditionsKnowledge of the medical field and protocolsGood communication skills (verbal and written)The company reserves the right to call only the qualified candidates for the selection exercises. Applications received after the closing date might not be considered. The company also reserves the right not to proceed with the vacancies.
4, Léoville L`homme Street, Port Louis, Mauritius
Phone: 2075500
Apply Via:
recruitment@mua.mu
To apply for this job email your details to recruitment@mua.mu