Website Emtel Ltd (currimjee group)
29th May 1989 – Emtel Ltd became the first mobile telephony operator in the southern hemisphere. This major step in Mauritian telecommunications history took place under the aegis of The Currimjee Jeewanjee Group, one of the leading groups in Mauritius. From a mobile company, Emtel has evolved into a one-stop shop for all your telecommunications needs, offering a wide range of products and services for individuals, enterprises and homes. Emtel’s innovations include the first 3G network in Africa in 2004. Since 27th April 2015, Emtel holds a partnership with Airtel, India’s leading provider of prepaid & postpaid, wireless internet, broadband, fixed line, digital TV and mobile services. Today with 4G and FTTB services, it is one of the most technologically advanced operators in Africa. Emtel also offers Internet and international connectivity solutions via undersea Optical fibre and state-of-the-art Tier 3 compliant Data Centre Services. In June 2015, Emtel launched the first Fibre Through The Air (FTTA) of the region, thus providing Unlimited internet to the home with fibrelike internet access services, where no underground cabling is required. With FTTA, Emtel truly becomes today a one-stop shop for the whole family and for the business. 10, Ebene Cybercity, Ebene, Mauritius +230 729 5400
To support the CVM team in designing and implementing targeted segmented campaigns with the aim of increasing customer loyalty and retaining business, hence helping the Product team in achieving the business KPIs.
Main Duties and Responsibilities:Responsible for the implementation of targeted campaigns in campaign management tool based on predefined business rules.Analyse customer data and behaviour to identify segmentation opportunities that improve retention and loyalty.Collaborate closely with Product teams to ensure campaigns support product KPIs.Track campaign performance, prepare reports, and provide insights and recommendations for optimization.Ensure all of the telecalling activities are executed in a correct, accurate and timely manner.Ensure accurate reporting and monitoring of Prepaid & Postpaid Mobile and HBB churn figures.Follow up and closure of cases escalated to CVM team on CRM and iCRM.Participate in enhancing the actual prepaid, postpaid and Home Broadband processes for a better customer experience.Ensure the timely management & closure of escalated requests/ complaints/ retention for mobiles and Home Broadband through CRM or emails as per defined SLAsIdentify areas for improvement of customer touch points and overall customer experience.Any related other cognate duties as instructed by the Head of product team.Required Qualifications and Experience:Minimum tertiary degree holder in Business Management or any other related fieldMinimum two (2) years of work experience in similar roleRequired Skills and Aptitudes:Dynamic, flexible with excellent customer enhancement skillsAbility to think outside the box and be creativeAble to be self-motivated and work in a teamEffective time management and deliver efficiently as per deadlines setAnalytical skillsBy submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy).Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.
10, Ebene Cybercity, Ebene, Mauritius
Phone: +230 729 5400
Apply Via:
careers@emtel.com
To apply for this job email your details to careers@emtel.com