Order Taker

To create the department image by greeting with a smile and pleasant voice.
 
Job Summary:The order is fully knowledgeable about all outlets opening and closing time, and thorough knowledge about the food & wine to provide an excellent service to our guest all the time and processing the bills promptly and to achieve of customer satisfaction and loyalty goals. Key Duties and Responsibilities:Create an environment for the guests designed to stimulate all senses through personal service, amenities and experiences.Follow up with guests with additional services that enhance the guest experienceHandle guest request personally and/or refer as appropriateDemonstrate the department values when providing service and teamwork.Create luxury for all the senses by greeting while taking order by phone.Welcome the guests and make them feel at homeTake all room service order in a profession manners and courteously.Help waiters to set for service when IRD is heavyMonitor service load throughout shift.Help servers provide service during busy times.Monitor hall sweeps to insure proper cleanliness.Handle customer inquiries and complaints.Maintain that all SOP’S applied to room service are followed.Process customer bills promptly and accuratelyRing up bills accurately.Process room charges immediatelyMust handle cash, be familiar with credit/debit card procedures, and be responsible for sum of money at times. About You :Must have completed smart serve beverage & food service trainingPrevious serving experience an assetAbility to work in a fast paced environmentExcellent customer service skillsMinimum school certificateThird language if possibleFood Handler’s CertificateGood communication skills

Pointe de Flacq, Flacq, Mauritius

Phone: 401 1688

Apply Via:

Daisyrani.guddoye@oneandonlylesaintgeran.com