Website International SOS African Services Ltd
About the International SOS Group of Companies The International SOS Group of Companies is in the business of saving lives, protecting your global workforce from health and security threats. Wherever you are, we deliver customised health, security risk management and wellbeing solutions to fuel your growth and productivity. In the event of extreme weather, an epidemic or a security incident, we provide an immediate response providing peace of mind. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We help you meet compliance reporting needs for good governance. By partnering with us, organisations can fulfil their Duty of Care responsibilities, while empowering business resilience, continuity and sustainability. Founded in 1985, the International SOS Group is trusted by 12,000 organisations, including over half of the Fortune Global 500, multi-national corporate clients and mid-size enterprises, governments, educational institutions and NGOs. 10,000 multi-cultural medical, security and logistics experts stand with you to provide support & assistance from over 1,000 locations in 85 countries, 24/7, 365 days. To protect your workforce, we are at your fingertips: www.internationalsos.com The Old Jamalacs Tree, Ground Floor Vivea Business Park, Saint Pierre 81430, Moka, Mauritius 4342778
Sales Operations ensures compliance during contract billing initiation, supports sales with deep tool expertise, and provides timely troubleshooting to maintain smooth invoicing and sales processes across teams.
B. Key ResponsibilitiesKey responsibilities include, but are not limited to:•Compliance review and opportunity close winning•Creation and submission of Invoice Request Forms and Credit Note requests•Monitoring successful dispatch of invoices and credit notes to clients•Completion and archiving of supplier registration forms required by our Clients•Completion of invoice portal registrations•Support to Client Services on membership card orders•Support to Certificates of Assistance creation, when self-service portal doesn’t support the use case•Support to sales team on opportunity setup in SFDC•If and where appliable support to sales team on Certificate of Subscription creation•Maintaining data accuracy of Contractual and Transactional Billing Addresses in SFDC•SFDC PowerUser•Provide feedback on existing sales operations processes to Sales Operations Team Lead and/or the Sales Enablement Team for continuous improvement and finetuning.•Provision of admin support to client facing roles for standard and non-standard client reports(business review or SLA reports) C. Job ProfileRequired Skills and Competencies•Computer literate (MS Word, Excel, PowerPoint, Visio and CRM applications and specifically SFDC)•Action Oriented – Is action oriented and full of energy for the things that he/she sees as challenging.•Planning – Accurately scopes out the length and difficulty of tasks and projects.•Cultural sensitivity and awareness – Ability to work in a multi-lingual, multi-cultural environment where collaboration is the norm.•Good communication and interpersonal skills.•Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers.•Listening – Practices attentive and active listening; has the patience to hear people out.•Trustworthiness and Ethics – Living the International SOS values, Expertise, Respect, Care andPassion Required Work Experience•Experience in an operationally / commercially focused analytical and/or Customer Services role.•Exposure to working in a cross-border engagement sales environment including previous working experience selling to emerging markets.Required Languages• Ability to communicate in English fluently (oral and written) is an absolute must. Ability to speak other European languages (French, German or Italian) will be an advantage.Travel / Rotation Requirements• Travel within and outside of Europe will not be required.
The Old Jamalacs Tree, Ground Floor Vivea Business Park, Saint Pierre 81430, Moka, Mauritius
Phone: 4342778
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