Website DAYFORCE
Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.Our brand promise – Makes Work Life BetterTM- Reflects our commitment to employees, customers, partners and communities globally. Level 3, IconEbene 1, Lot B441, Rue L'institut, Ebene, Mauritius 401-9797 / 454-4036 / 401-9797
As this is a newly set up Service team, the incumbent must be able to provide a helping hand to internal and external stakeholders/customers following the VAS procedures and process.
Location:The successful candidate will have the opportunity to work in a hybrid environment; working remotely as well as at the closest office location. About the opportunity Our Mauritius Value Added Services is looking for new individuals to join our team as Value Added Services as Service Coordinators. As this is a newly set up Service team, the incumbent must be able to provide a helping hand to internal and external stakeholders/customers following the VAS procedures and process. What you’ll get to do Work with a Customer Success team to triage Value Added Services (VAS) client requests.Interact with clients regarding updates on their requests through chatter in CSA .Maintain, monitor and upkeep of Value Added Servicescase status in CSA.Collaborative with various stakeholders (internal/external) to investigate client requests. What’s in it for you Encouragement to be the best version of yourself at and away from work: YOUnity diversity and inclusion programsAmazing time away from work programs Support for your total well-being through our Live Well, Work Well programs targeting all aspects of your lifeRecognition for your contributions through excellent pay, perks, and rewardsGiving where you’re living: volunteer days, Ceridian sponsored events, and our very own charity, Ceridian CaresOpportunities to fuel your career growth through numerous internal and external programs and events Skills and experience we value Experience in customer serviceExposure to basic project management principlesProficient in Microsoft Office productsAbility to deal with multiple clients at the same timeGood computer skills, including MS Office suite. Ability to work autonomously, with a high level of initiative.Excellent problem-solving skills, think outside the box. Excellent communication skills, with a high level of written and verbal EnglishFrench language skills an assetKnowledge of CSA an assetExperience with Dayforce an assetWhat would make you really stand out Positive attitude and adaptabilityIncumbent needs to be calm and patient in repeating explaining the process and procedures to both internal and external stakeholders/ customers. Experience in a fast pace environment is an advantage for this position.
Level 3, IconEbene 1, Lot B441, Rue L’institut, Ebene, Mauritius
Phone: 401-9797 / 454-4036 / 401-9797
Apply Via:
recruitment.mauritius@ceridian.com
To apply for this job email your details to recruitment.mauritius@ceridian.com