Website Centre Digital Solutions (Mauritius) Ltd
CDS Mauritius Ltd is the IT and Digital Services Center of the COLAS Group (Bouygues), located in Cybercity, Ebène, Mauritius. Through its affiliation with Colas Digital Solutions, the company supports the digital transformation of COLAS entities worldwide.Originally founded as SPEIG in 1970 and becoming Colas Digital Solutions in 2019, the organization has over 50 years of experience in delivering innovative IT solutions and supporting business evolution. CDS is responsible for deploying, maintaining, and operating IT infrastructures while providing secure and value-added digital solutions that enable business performance and innovation.The COLAS Group, world leader in the construction and maintenance of transport infrastructure, undertakes more than 60,000 projects annually through a network of 800 construction units and 3,000 material production and recycling sites across nearly 50 countries on five continents. CDS contributes to this global ecosystem by ensuring reliable and efficient digital services for more than 35,000 COLAS users worldwide.Core ActivitiesNetwork and Systems MonitoringDatacenter AdministrationNetwork and System SecurityTelecommunications ServicesEnd-User Support and IT Service ManagementOur Values Respect – Commitment – Pioneer Spirit – Knowledge SharingCDS Mauritius Founded in 2021 with a team of four people, CDS Mauritius has experienced rapid and steady growth. Today, the company employs more than 30 professionals, reflecting its strong commitment to excellence, innovation, and continuous development in a dynamic digital environment. CDS Mauritius has established itself as a trusted partner by delivering high-quality IT services and tailored solutions aligned with client and business needs.Websites: https://www.linkedin.com/company/colasdigitalsolutions/posts/?feedView=all Level 5, Nexteracom Tower I, Cybercity, Ebène, Mauritius 4687300
CDS Mauritius Ltd (COLAS Group) is looking for a System Support Technician on a 24/7 basis to join an international team and start a new adventure.
Opportunity and benefitsThe opportunity: To form part of the COLAS Group, an internationally renowned company and a global leader in the construction and maintenance of transport infrastructureEnriching interactions with employees from different countries.Access to latest and evolving IT technologiesCareer development opportunities The benefits: A competitive salaryCollaborative and friendly work environmentFixed transportation allowance (depending on position level)Possibility to Work from Home (hybrid)Monthly performance bonusPaid work-related trainingsMedical insurancePossibility to travel abroad The System Support Technician will form part of an international team and participate in many projects involving innovative technologies. As a Level 1 technician within the Monitoring team, the main objective will consist of supervising/monitoring servers, applications and network of the Colas IT Infrastructure in real time on a 24/7 basis.In addition, the Monitoring team ensures the optimal running conditions of the infrastructure by:- Ensuring backups of servers are duly completed- Verifying the availability of applications every morning- Monitoring the health status of storage arrays The Monitoring team also acts as the central point of incident reporting, follow up and resolution with Telecom operators. Key responsibilitiesProvide real-time monitoring of the IT infrastructureHandle alarms raised by monitoring toolsCreate, handle and resolve incidents as per the guidelinesCreate, follow up and resolve incidents with operatorsEnsure the proper resolution of incidents reported by usersEnsure the processing of service requestsFollow the daily, weekly and monthly operations schedulesEnsure proper communication internally, between teams and with usersDetect recurrences and anomaliesCarry out operational maintenance tasksPerform planned technical operations outside of normal working hours (examples: Upgrade OS Servers, VMs migration, … etc.)Ability to work on a 24/7 shift basisCompliance and adherence to all defined SLAs, current process and procedures as defined by the GroupPerform any cognate duties as assigned by the Manager Experience & QualificationsDiploma in any IT related fieldAt least 2 years’ experience in a Microsoft environment (Experience within a Data Center preferred)Very good understanding of Microsoft Windows Servers (Windows Server 2003, 2008 R2, 2012, 2016, 2019), LinuxGood knowledge and working experience on System Center Operation Manager (SCOM), NAGIOSKnowledge on VMWare, Oracle, SQLMastery of office tools, supervision, ticketing tool (Service Now), CMDB, schedulerSkillsExcellent communication level in English and French (spoken/written) is Mandatory.Advanced analytical, troubleshooting and multi-tasking skillsExcellent interpersonal skills, flexible, autonomous and a team player with highly adaptable personality traitsSelf-motivated and willing to learn new skills and technologiesExcellent prioritization and time management skills
Level 5, Nexteracom Tower I, Cybercity, Ebène, Mauritius
Phone: 4687300
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