Company: Le Jadis Beach Resort and Wellness Mauritius
Location: Pamplemousses
Job Type: Full-time
Apply Before: 2026-07-19
Job Description
Key Result Areas Supervise
and coordinate the daily activities of the reservation team to ensure
smooth and efficient operations at all times. Respond
promptly, professionally, and accurately to all reservation enquiries and
correspondence. Ensure
that all reservation information is correctly entered into the hotel
reservation system within the required timeframe. Maintain
and regularly update the reservation database to ensure all information
remains accurate and current. Ensure
that all contract rates and room allotments are updated and properly
maintained in the system. Monitor
room inventory closely to maximise hotel occupancy and revenue
opportunities. Control
and manage the hotel’s overbooking status to ensure it remains within
approved limits. Organise
and maintain an efficient tracing and filing system for all reservation
documents and records. Participate
actively in the preparation of the three-month forecast reports. Maximise
hotel room revenue by effectively upselling hotel rooms, products, and
services. Ensure
all departmental reports are prepared accurately, completed on time, and
distributed to the relevant departments. Train,
coach, support, and develop subordinate employees to enhance their
performance and professional growth. General Responsibilities Promote
a positive working environment and team spirit by maintaining professional
and effective relationships with colleagues. Carry
out any additional duties assigned by supervisors or management. Provide
constructive suggestions and recommendations to improve hotel operations
and service standards. Maintain
full knowledge of all health and safety procedures, including fire and
emergency protocols. Maintain
high standards of personal grooming, hygiene, appearance, uniform
presentation, and professional conduct. Demonstrate
professionalism, courtesy, and politeness in all situations to uphold the
hotel’s image and reputation. Attend
all required meetings, training sessions, and development programmes as
directed by supervisors. Ensure
that all duties and responsibilities are performed honestly, ethically,
and in compliance with local laws and hotel policies. Performance
Evaluation Criteria Achievement
of hotel yield targets and average room rates in line with budget
expectations. Timely
preparation and accuracy of departmental reports. Effectiveness
in staff training, coaching, and employee development. Education
and Qualification · Secondary
education qualifications plus technical certification or diploma. Desirable
Job Skills Ability to prepare reports in
English. Good telephone etiquette and
communication skills. Proven track record in a hotel
of similar standard and capacity.
Source: MyJob.mu