Company: MeWe Electronics
Location: Lagos
Job Type: Full Time , Onsite
Apply Before: 2026-07-31
Job Description
About the Role
MeWe Electronics is seeking an experienced and results-driven
Service Operation Manager
to lead and optimize our after-sales service operations in Lagos. The successful candidate will be responsible for managing the company’s service network, improving operational efficiency, enhancing customer satisfaction, and driving continuous improvement across all after-sales service functions.
The ideal candidate must possess strong leadership capabilities and proven experience in the
3C’s Computer, Communication & Consumer Electronics
or
Home Appliance
industry, with a solid understanding of after-sales service management, customer experience, and service network operations.
Key Responsibilities
Develop, expand, and manage the company’s after-sales service network, including authorized service centers and collection points.
Oversee the daily operations of service centers to ensure efficient, timely, and high-quality service delivery.
Manage the customer contact center, ensuring prompt handling of customer inquiries, complaints, and repair requests.
Monitor and improve key service performance indicators KPIs, including First-Time Fix Rate FTFR, turnaround time TAT, service productivity, and customer satisfaction CSAT.
Coordinate after-sales logistics, spare parts distribution, inventory support, and service scheduling to ensure seamless operations.
Develop and implement strategies to improve service quality, operational efficiency, and customer experience.
Drive value-added service initiatives, including spare parts sales, refurbished products, trade-in programs, and other after-sales business opportunities.
Handle escalated customer complaints and ensure timely resolution through effective corrective actions.
Analyze operational performance, prepare management reports, and recommend process improvements based on data analysis.
Lead, coach, and develop service teams while implementing performance management and continuous training programs.
Collaborate with Sales, Technical, Logistics, Finance, and Supply Chain departments to improve overall business performance.
Manage relationships with authorized service partners, contractors, logistics providers, and other external stakeholders.
Ensure compliance with company policies, service standards, quality requirements, and safety regulations.
Requirements
Bachelor’s Degree or HND in Business Administration, Engineering, Marketing, Supply Chain Management, Operations Management, or a related discipline.
Minimum of
5 years’ experience
in After-Sales Service Operations, Service Management, or Customer Service Management, with at least
3 years in a leadership role
.
Mandatory experience in the 3C Computer, Communication & Consumer Electronics industry, Home Appliance industry, Consumer Electronics, or a related manufacturing environment.
Strong knowledge of after-sales service operations, warranty management, service center management, spare parts management, and customer support.
Experience managing authorized service networks and third-party service providers.
Proficiency in Microsoft Excel, ERP/CRM systems, and data analysis tools.
Strong analytical, problem-solving, and decision-making skills.
Excellent leadership, communication, negotiation, and stakeholder management skills.
Ability to work in a fast-paced, target-driven environment and manage multiple priorities effectively.
Fluent in English spoken and written. Knowledge of Yoruba, Hausa, Igbo, or other Nigerian languages is an added advantage.
What We Offer
Competitive salary and performance-based incentives.
Career development and leadership growth opportunities.
Opportunity to work with one of Nigeria’s growing consumer electronics and home appliance companies.
A collaborative, innovative, and performance-driven work environment.
Continuous learning and professional development opportunities.
How to Apply
Interested and qualified candidates should forward their CV to: kingsolomon.meweelectronics@gmail.com using the position as subject of email.
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Source: MyJobMag